| CCBill EU | Copyright © 2011 CCBill EU, LTD. | ||
Client Terms and ConditionsPlease read the following terms and conditions of the service. If you do not want to be bound by these terms and conditions, do not accept the service. We want the terms and conditions to meet your needs and the needs of our other clients, and we expect that these terms and conditions will evolve over time. We will post the Terms and Conditions, including any changes, on the CCBill EU Website located at https://ccbill.com/cs/client/policies/cceu/terms_and_conditions_cc_eu.html and we ask that you periodically review them. Your continued use of the service will constitute acceptance of any changes to the terms and conditions. This agreement becomes effective on the date it is accepted by CCBill EU. 1. DefinitionsWhen used in this agreement, the following definitions apply:
2. Website Pricing OptionsThe minimum price that you can charge is $2.95 per transaction. The maximum is $99.99 per transaction. Any exceptions must be applied for in writing to CCBill EU, and may or may not be accepted based solely on CCBill EU's discretion. 3. ServicesThe services covered by this agreement include CCBill EU's e-ticketing and site access management tools. In addition, CCBill EU provides some services such as client affiliate program software and transaction reporting and tracking. CCBill EU reserves the right to stop allowing you to use these added services if in CCBill EU's judgment they are contributing to violations of CCBill EU's Acceptable Use Policies (AUP) or high volumes of chargebacks, ACH returned items, refunds, or customer complaints. CCBill EU reserves the right to begin charging for these additional services upon thirty (30) days written notice to the contact information that we have on file for you, and CCBill EU also reserves the right to offer new services that are not covered by this agreement, and to charge you extra if you choose to use them. In order to provide the highest level of service to all CCBill EU's clients, data provided by customers for venue access will be combined with data from all CCBill EU's' client customers. The combined database will be used for risk analysis of your and all other clients' transactions. Ownership of the combined database remains with CCBill EU. Credit card information from CCBill EU's database will not be provided to you or any other party during this agreement or upon termination of this agreement. However, CCBill EU reserves the right to transfer the database in the event of a change in CCBill EU's ownership. You are responsible for maintaining a record of all user id information for your own use as well as for backup in the event of a system failure that requires restoration. Any unauthorized attempt to gain access to CCBill EU's database or systems by you, or anyone directly or indirectly associated or related to you, however remotely, will constitute a material breach of this agreement. In the event of any such attempt to gain access, CCBill EU may immediately terminate this agreement, and you will immediately return to CCBill EU all copies of any information obtained by this access. 4. Tangible Goods SalesCCBill EU agrees to permit Client to submit ecommerce transactions for tangible goods, and Client agrees to submit transactions for the sale of tangible goods subject to the terms of this Agreement, the attached policies (Exhibit B) and the attached addition to CCBill EU's standard AUP (Exhibit A). Client acknowledges and agrees that it will not use CCBill EU's systems for any purpose that is illegal. 5. FeesCCBill EU shall charge, and Client agrees to pay, the fees set forth in Schedule 1 attached hereto for the services provided by CCBill EU. CCBill EU shall have the right to change the fees stated herein upon providing notice to client at least 10 days prior to the effective date of such changes. CCBill EU will deduct this fee from your funds before payment to you. In addition to the fee, CCBill EU shall hold a security deposit for a minimum of six months as set forth in Schedule 2 attached hereto. CCBill EU may increase its security deposit requirements, at any time, if in CCBill EU's sole discretion it is necessary to cover potential refunds, ACH returned items, chargebacks, customer disputes, and/ or fines or penalties imposed directly or indirectly on CCBill EU by its acquiring bank, the card associations, regulatory agencies, or the ACH system. In the event Client utilizes both transaction processing and hosting services from any affiliated entities, Client hereby authorizes and agrees to allow the funds of their transaction processing reserve to be applied, wholly or in part, to their delinquent hosting account. This offset is intended to protect the Client from discontinuation of hosting services for unpaid balances on account. If CCBill EU is penalized by its acquiring bank, a card association, or NACHA for chargebacks, refunds, or returned checks arising from CCBill EU's processing transactions for your website(s), CCBill EU may at any time and at its discretion pass through to you actual amount of the penalty per item. CCBill EU's waiver of this paragraph for any period of time does not constitute forfeiture of CCBill EU's right to impose the application of the penalties retroactively or for that period of time. You acknowledge that the card associations and regulatory agencies may apply chargebacks and fines retroactively and that CCBill EU must retain that right as well. In the event a flat amount penalty is assessed against CCBill EU as opposed to a per transaction penalty, CCBill EU may at its sole discretion prorate the flat amount among those clients that CCBill EU at its sole discretion deems to have been the cause of the penalty. 6. PaymentIn order to receive payments a signed copy of this contract must be received by CCBill EU. You may fax the signed agreement to 1-480-449-8823. You agree by clicking to accept these Terms & Conditions at the end of this contract that CCBill EU may withhold payments on new accounts until the signed contract is accepted and verified by CCBill EU. CCBill EU will issue payment to you on a weekly basis. The payment made will be for the net amount of the customer charges for the week ending on Saturday, one week prior to the week the payment is issued. While CCBill EU will make reasonable effort to make payment on Monday, if there are unusual circumstances such as delays in CCBill EU receiving payment from banks, holidays, or system failures, CCBill EU will make payment as soon after Monday as possible. The net amount of payment will be the amount of customer charges minus CCBill EU fees, security deposit, and refunds not processed in previous payments, chargebacks, ACH returned items, payment delivery fees, taxes, penalties, and any additional security deposit amounts. CCBill EU reserves the right to charge any of these deductions against the security deposit and to require you to replenish the security deposit to a level deemed appropriate solely by CCBill EU or its Merchant Bank. In order to resolve complaints and disputes, you agree that CCBill EU may issue refunds without your knowledge or approval in any situation CCBill EU thinks is appropriate. CCBill EU may also include the customer in its database of blocked accounts if there is an indication of fraud or inappropriate use of the customer's information by the customer or anyone else. 7. CancellationYou and CCBill EU can cancel this agreement at any time with 10 days written notice. Email and telephone are not acceptable forms of notice. CCBill EU also has the right to cancel this agreement without notice, if you violate the terms of this agreement, or CCBill EU's Acceptable Use Policies (AUP). CCBill EU's AUP is available on its website. CCBill EU will change its AUP from time to time and it is your responsibility to check it often to make sure you are in compliance. In cases of minor violations, CCBill EU will give you an opportunity to become compliant, but CCBill EU can cancel this agreement or take any other action CCBill EU feels is appropriate if you do not comply. Serious violations by you or any of your referrers or upon notification by any of the card associations or regulatory agencies to discontinue accepting transactions will result in CCBill EU canceling this agreement immediately. During the term of this Agreement or in the event that you cancel this Agreement, you agree that for a period of one year following such cancellation you will not attempt to circumvent CCBill EU by utilizing any of CCBill EU's acquirers or service providers for processing transactions for your websites. CCBill EU may terminate either (a) this Agreement, (b) any service or (c) both, immediately, if you are the subject of a bankruptcy order, become insolvent, make any arrangement or composition with or assignment for the benefit of creditors, go into voluntary or compulsory liquidation, have a receiver or administrator appointed over your assets, or if the equivalent of any such events under the laws of any of the relevant jurisdictions occurs to you. Upon cancellation/termination of your account, CCBill EU will hold all funds due to you for a minimum of six months as reserve for possible refunds, returned checks and chargebacks. 8. Your ObligationsYou agree to use CCBill EU's services for the sale of legal content and services from your website. Without CCBill EU's prior written approval, you will not use CCBill EU's services for the sale of property or items that cannot be downloaded from your venue by your customer. You also agree to abide by the Terms and Conditions of this agreement and CCBill EU's Acceptable Use Policies (AUP). CCBill EU reserves the right to manually or electronically review your website(s) to ensure there are no violations of the Terms and Condition or the AUP. On CCBill EU's signup page for your venue, CCBill EU will plainly show the customer the price(s) you are charging and all terms and conditions of the purchase. If this agreement is terminated by either you or CCBill EU for any reason, you must leave the ability for customers to cancel their purchases through CCBill EU's services until there are no more active recurring memberships. If you do not do this, or if in CCBill EU's judgment there will be excessive chargebacks, or ACH returned items, CCBill EU will immediately issue refunds to your customers, and hold all payments and reserves until such time as CCBill EU is convinced that there will be no further refunds and/or chargebacks. The minimum time that CCBill EU will withhold payment is six months. You will always maintain the ability to respond to your customer's technical inquiries and try to resolve issues amicably. If, in CCBill EU's opinion customer complaints and/or chargebacks are excessive, CCBill EU may choose to cancel this agreement and you agree to immediately reimburse to CCBill EU all its expenses related to chargebacks and refunds. You may change the access prices and subscription options for your venue whenever you want. The correctness, functionality, and accuracy of these changes are your responsibility regardless of who makes them. CCBill EU's employees have entered into an agreement to protect CCBill EU's confidential and trade secret information even after their employment. You agree that it would be difficult for CCBill EU to enforce this agreement if you were to hire an employee or a former employee and it would be difficult for the employee to abide by the terms of the agreement. You therefore agree that you will not hire or enter into a contract of any kind with a current or former CCBill EU/CWIE employee for a period of 24 months following the effective date of that employee's last date of employment with CWIE/CCBill EU or any company affiliated with CCBill EU or CWIE without CCBill EU's written prior approval. 9. AuthorizationBy signing this agreement you are stating that you are the owner and operator of the venue(s), are of legal age in the state or country where your business is located to enter in to this agreement, and have obtained all the necessary licenses and certificates required to perform your obligations. You will follow all laws and legal regulations that relate to your business regardless of where those laws and regulations originate, and will comply with any laws and regulations that may apply in the future. 10. Privacy PolicyYou understand that CCBill EU's Privacy Policy. in part reads, "By using CCBill EU's services, you agree that we may release information obtained in the course of your use of CCBill EU's services when it is believed, in CCBill EU's sole and absolute discretion, that the release is appropriate or otherwise necessary to comply with the law, enforce our Agreement, and/or protect the contract and other rights of our Clients. 11. TaxesCCBill EU and you both agree to pay any and all taxes that are imposed on CCBill EU or your respective business. If CCBill EU is required to pay taxes for you, you will immediately reimburse CCBill EU for those taxes and any fines, penalties and interest, or you agree that CCBill EU may deduct them from payments to you. 12. Limitations of LiabilityCCBill EU WILL UTILIZE ITS BEST EFFORTS TO MAINTAIN ACCEPTABLE PERFORMANCE OF THE SERVICE, BUT CCBill EU MAKES ABSOLUTELY NO WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CCBill EU cannot guarantee continuous service, service at any particular time, or integrity of data stored or transmitted via its system or via the Internet. CCBill EU will not be liable for the inadvertent disclosure of, or corruption or erasure of, data transmitted, received, or stored on its system. CCBill EU will not be liable to you or any of your customers for any claims or damages which may be suffered by you or your customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, unauthorized access to your website as a result of hackers or password trading, inability to access Internet, or inability to transmit or receive information, caused by, or resulting from, delays, non-delivery, or service interruptions whether or not caused by CCBill EU's fault or negligence. CCBill EU will not be responsible for your venue not being accessible on the Internet due to circumstances not under CCBill EU's direct control such as individual Internet user's own equipment capabilities, limitations, other Internet service provider limitations and/or browser software limitations. CCBill EU may discontinue any service, or may require fulfillment of conditions CCBill EU may choose to impose as a prerequisite for continuing any service upon thirty (30) days notice to you. However, CCBill EU may discontinue service immediately for fraud committed by you or your employees, illegal activity, or violations of its Acceptable Use Policies (AUP) and/or its other policies. CCBill EU's liability to you and any end user of the service or any other of its services is limited to the amount paid to and received by CCBill EU for service not accepted. In no event will CCBill EU be liable to you, or any end user or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if CCBill EU has been advised of the possibility of such damage. You agree that CCBill EU is an Internet Service Provider ("ISP") under the Digital Millennium Copyright Act (DMCA) and understand that CCBill EU is required under the DMCA to have you remove any material that another party claims is infringing once CCBill EU has received, in its sole judgment, a proper notification. You also agree that if you do not comply with a request from CCBill EU to remove material under the DMCA or for any other reason, CCBill EU may at its discretion block access to new member signups and renewals and hold all funds until such time as CCBill EU is certain that the material is removed. CCBill EU may, at its sole discretion, determine who is an "infringer" and may terminate this agreement without notice to you if CCBill EU believes you to be a repeat infringer. 13. IndemnificationYou are solely responsible for your venue, any associated website and all venue/website content, for your advertising and promotion, and that of anyone referring others to your venue. You are also responsible for insuring that you are the rightful owner or licensee for any copyrighted material, trademarks, or items that appear on your venue. You will take all necessary measures to preclude CCBill EU from being made a party to any lawsuit or claim regarding the service provided to or by you, or any end user. You hereby agree to indemnify CCBill EU and hold CCBill EU harmless from any and all claims of whatever nature brought by any anyone against CCBill EU in excess of the remedy set forth herein. You hereby agree to reimburse CCBill EU for any and all expenses associated with CCBill EU being involved with any civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CCBill EU, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CCBill EU will deduct those expenses from monies due to you and you agree to reimburse CCBill EU for any expense that exceeds what CCBill EU is able to deduct from your account. 14. Relationship of PartiesNothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Section. Neither party is the agent of the other and the COMPANY expressly disclaims responsibility for any conduct by you in violation of our terms of agreement. You hereby agree to reimburse CCBill EU for any and all expenses associated with CCBill EU being involved with any civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CCBill EU, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CCBill EU will deduct those expenses from monies due to you and you agree to reimburse CCBill EU for any expense that exceeds what CCBill EU is able to deduct from your account. 15. TermThis agreement will continue until terminated by either party under the provisions above. CCBill EU may terminate this agreement immediately and without notice if you violate the terms of this agreement, its Acceptable Use Policies (AUP), its policies, or the law. CCBill EU may, at its sole discretion, suspend or cancel services for your account if it stays inactive for any consecutive ninety (90) day periods. Reinstatement of your account, after suspension or cancellation, will require CCBill EU approval. 16. SurvivalThe rights and obligations of the parties in this Agreement that would by their nature or context be intended to survive the expiration or termination of this Agreement shall so survive, including without limitation the provisions of this Agreement in sections 5, 6, 9, 10, 11, 12, 16, 17, 18, and 19. 17. ConfidentialityUnless required by law, you will treat CCBill EU's intellectual property as confidential and proprietary, and not disclose them to anyone without CCBill EU's prior written consent. You may not use CCBill EU's trademarks and advertising without CCBill EU's permission, and then only in ways agreed to by you and CCBill EU. Upon termination of this agreement, you will promptly return any of CCBill EU's property in your possession. 18. Invalid or Unenforceable ProvisionsIf any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions will nevertheless remain in full force and effect. You and CCBill EU agree to renegotiate in good faith any term held invalid and to be bound by any mutually agreed to substitute provision. 19. Choice of Law: VenueThis Agreement is governed by and construed under the laws of the State of Arizona and the United States of America. The federal and state courts of the State of Arizona will have exclusive jurisdiction to adjudicate any non-arbitrable dispute arising out of this Agreement. 20. DisputesCCBill EU will attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation without formal proceedings. Any dispute which cannot be so resolved (other than the collection of money due on unpaid invoices and other than injunctive relief) will be subject to arbitration upon written demand of either party. Except for disputes resulting from unpaid CCBill EU invoices, the parties agree to arbitrate this matter prior to any state, federal, or international court action. The arbitration will take place in Phoenix, Arizona before a single arbitrator under the auspices of the American Arbitration Association's ("AAA") Commercial Arbitration Rules currently in effect at that time. Arizona law will be applied in the arbitration and any other subsequent legal hearings. The arbitrator will not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The arbitrator will render a written opinion setting forth the basis on which he or she arrived at the decision regarding each issue submitted to arbitration. The decision of each issue submitted to arbitration will be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgment upon the award, if any, rendered by the arbitrator may be entered in any court having jurisdiction thereof. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party will be entitled to recover reasonable attorneys' fees and expenses incurred at both the trial and appellate levels. Parties may modify the dispute clause only through a stipulation signed by both parties. 21. Entire Agreement; ModificationsThis Agreement sets forth the entire Agreement and understanding between the parties and merges all prior discussion between them. CCBill EU reserves the right to modify this agreement at any time. Utilization of the service by you and/or your customers following the effective date of any change or modification of this Agreement on CCBill EU's website will constitute acceptance by you of such change(s). Otherwise, this Agreement may not be modified except by the written consent of both parties. For your own protection, you understand and agree that CCBill EU will only accept requested changes and modifications to this agreement that are in writing and signed by the individual(s) signing this agreement. 22. Change of Ownership and Multiple SignatoriesIn the event of changes in ownership of your company or, venue(s) covered by this agreement, you and you only must notify CCBill EU in writing of the change. CCBill EU will then require the new owner to execute a new agreement with CCBill EU. In the event you want to change the information in this agreement regarding the payments to you, you and only you must notify CCBill EU in writing. CCBill EU strongly discourages clients from having more than one person sign this agreement. If you choose to have more than one person sign this agreement, please be advised that, when notified of a dispute, CCBill EU will not make any changes to the account or disburse or refund any monies until CCBill EU receives either written stipulation signed by all signatories or a court order. 23. Addendums and SchedulesAll of the required addendums must be completed, signed and forwarded to CCBill EU along with the contract prior to CCBill EU issuing your first check.
Exhibit A: Tangible Goods AUPThe following modifies or reinforces CCBill EU's standard AUP for the purpose of sale of tangible goods. 1. VIOLATIONS OF INTELLECTUAL PROPERTYWe will not process for websites that infringe, or contain products that infringe on the intellectual property rights of other parties. 2. MAILING LISTS AND PERSONAL INFORMATIONWe do not allow the sale of email lists, opt-in lists, leads, mailing lists, social networking or IM info, telephone numbers, or FAX numbers. 3. PROHIBITED ITEMS; NOT FOR SALEGENERALThe sale of any of the below is not allowed:
FIREARMS, WEAPONS, EXPLOSIVES AND HAZARDOUS MATERIALSThe sale of any of the below is prohibited:
DRUGS, DRUG PARAPHERNALIA, AND RELATED ITEMSThe sale of any of the below is prohibited:
MEDICALThe sale of any of the below is prohibited:
Computer and Device ApplicationsThe sale of any of the below is prohibited:
CLOTHING AND ACCESSORIES (USED)The sale of any of the below is prohibited:
Offensive MaterialProhibited are Goods, literature, products, or other materials that:
SECURITY CIRCUMVENTIONProhibited are products such as lock picks that are designed to circumvent the below methods or are designed to gain access to restricted features, systems or services they have not paid for:
4. ILLEGAL PRODUCTS, REGULATED GOODS AND MISC. ITEMS THAT WILL NOT BE ACCEPTED
Exhibit B: CCBill EU Tangible Goods Policies
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