Copyright © 2019 CCBILL LLC
In order to provide Internet billing services, CCBill must collect, use, and share certain information about you. This policy explains what we collect, who we share it with, and how you can contact CCBill in order to ensure the accuracy of the data we collect, use, and share. The information CCBill collects from you helps CCBill better serve you and the online community by continually updating the electronic payment services CCBill provides. The data that CCBill collects and maintains is as follows:
Information That You Provide to Us
CCBill receives and stores all information that you enter on our sign-up (join) pages except for security items such as Visa's CVV2. This includes:
Information You Provide to Us That We Share With Our Clients
CCBill receives, stores, and forwards to our client all information necessary for our client to ship your product to you, and to contact you if necessary. We do not forward credit card number information including items such as Visa's CVV2.
Information That We Automatically Receive
CCBill receives and stores certain information whenever you download Web pages, purchase products or send us e-mail or forms. For example:
Information From Third Parties
From time to time, CCBill may request and receive information from third parties and compare it to the information that you have provided. The main purpose for this is loss prevention.
Protection of Your Privacy
CCBill will release data when we believe the release is appropriate to comply with the law, enforce our Agreement, and protect the contract rights of our Clients.CCBill passes the following data to the owner/operator of the Web site from which you are purchasing services, or products utilizing CCBill's services:
It is your obligation to provide CCBill with accurate and up-to-date information, and failure to provide us with such information could void any Agreement between you and CCBill. We use the information that you provide for such purposes as processing your e-ticket request or tangible products purchase, responding to customer service inquiries, loss prevention, improving our service, communicating with you, and allowing our clients to provide customer service and fulfill their obligations to you. CCBill's employees have access to your information on a need-to-know basis. CCBill will not sell your information to an independent third party for any reason. CCBill's clients utilize your information to make and track order fulfillment and provide customer service.
In addition, CCBill, as part of the credit card processing system must provide limited information to the services that connect it to the companies that perform the banking functions. The credit card associations have strict privacy rules that these companies must adhere to in order to be authorized to receive and process credit card transactions. CCBill will never knowingly provide your credit card or bank account information outside of this system.
CCBill employs the latest and best techniques available for protecting its systems from intrusion by unauthorized individuals, and is constantly upgrading its security as better methods become available. All information is stored behind firewalls and other sophisticated security systems. In addition, our data center utilizes state-of-the-art physical security measures to prevent unauthorized access to the facility.
Questions regarding the information CCBill has stored about you should be in writing, and addressed to:
General Data Protection Regulation (GDPR) – Compliant Data Protection Policy
CCBill, LLC ("CCBill") needs to gather and use certain information about individuals. This information can include customers, suppliers, business contacts, employees and other people the organization has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards – and to comply with the law.
Why this Policy Exists
This data protection policy ensures CCBill:
The General Data Protection Regulation
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect EU citizens’ data privacy and to reshape the way organizations across the world approach data privacy. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
What is "Personal Data"?
"Personal data" is defined in both the Directive and the GDPR as any information relating to a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. So in many cases online identifiers including IP address, cookies and so forth will now be regarded as personal data if they can be (or are capable of being) without undue effort linked back to the data subject.
1. Information collection and tracking
1.1. When you visit our website.
You can visit our website (www.ccbill.com) without giving away your personal information. CCBill uses Google Analytics and Cookies in order to improve our service, user experience and analyze how our website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language. We do not collect additional information, such as your age, gender, interests, bank details or clickstream.
The collected information is used to provide an overview of how people are accessing and using the CCBill website. It is not used for any additional purpose, such as to profile those who access our website.
2. When you contact us
While you can use our website without giving out your personal information, once you contact us via the CCBill website, CCBill collects information about you.
The information you fill in (personal information such as your name, email address, organization) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.
If you apply for a job with CCBill, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, CCBill may keep your data for a period of time for the purpose of considering you for a different opportunity.
3. Social media plug-ins
Our website features two plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; and LinkedIn, operated by LinkedIn, 2029 Sterling Court Mountain View, CA 94043 United States.
Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to consult.
4. Information Security
When CCBill collects information about you, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate technical measures.
5. Access to Information
You have the right to request access to the information we have on you. You can do this by contacting us at firstname.lastname@example.org. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge you with an administrative fee.
6. Information Correction & Deletion
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use or for any Regulatory Reporting purposes will be deleted.
If you have any queries about the personal data that CCBill stores, you can simply contact us at email@example.com.
8. Do We Share Personal Data?
Financial Institutions: CCBill may share Personal Data with Financial Institutions that we have partnered with to jointly create and offer a product or service. These financial institutions are not allowed to market and/or offer other products or services other than those offered by CCBill.
Parties to Transactions: CCBill may share information with parties to your transaction, including the operators of websites delivering your purchased product. This information includes:
As Permitted or Required by Law: CCBill may share information about you with third parties for CCBill’s business purpose or required by law, including:
10. To Sum Up
11. You can contact us at any time to:
If you have any additional questions about CCBill’s collection and storage of data, please contact us at:
Glossary of terms
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
A device is what you use to reach our website, such as a smartphone, tablet or computer.
Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.
Personal information Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.
v.9, January 2019