CCBILL Copyright © 2021 CCBILL LLC

Merchant Terms and Conditions

Please read the following terms and conditions of the service. If you do not want to be bound by these terms and conditions, do not accept the service. We want the terms and conditions to meet your needs and the needs of our other Merchants, and we expect that these terms and conditions will evolve over time. We will post the Terms and Conditions, including any changes, on the CCBill Website located at and we ask that you periodically review them. Your continued use of the service will constitute acceptance of any changes to the terms and conditions. This agreement becomes effective on the date it is accepted by CCBill.

1. Definitions

When used in this agreement, the following definitions apply:

  1. ACH: Automated Clearing House, a service provided through the United States Federal Reserve banking system that allows Consumers to convert paper financial instruments to electronic form.
  2. ACH Returned Item: Any Consumer's check that is returned through the ACH system.
  3. Chargeback: A charge to the Consumer that is reversed by the credit card issuer.
  4. Consumer: A person purchasing Products sold by a Merchant.
  5. Customer Charges: Amounts to be charged to the Consumer.
  6. Database: Any and all information received from Merchant and/or Consumer which CCBill keeps in an electronic format for CCBill's use. This may include at CCBill's sole discretion a file containing only the Merchant's information and/or a universal file containing all of CCBill's Merchants' information.
  7. Transaction IDs: A unique code assigned by CCBill to a Consumer through CCBill's transaction processing system.
  8. Merchant: An entity or individual contracting with CCBill in order to utilize CCBill's automated transaction processing and related services.
  9. New Merchant: An applicant of CCBill's including you and/or your company, if neither you nor your company is an active Merchant of CCBill.
  10. Payment Form: The payment mechanism, i.e. credit card or ACH payment, a Consumer utilizes in purchasing Products from a Merchant.
  11. Penalty: Any fine, fee, assessment or other charge levied against CCBill by the card associations, Merchant Bank, any state or federal Regulatory Agency, or ACH system that is in addition to the normal fees charged by those entities.
  12. Refund: Any payment from your Consumer that is reversed by Merchant or CCBill.
  13. Security Deposit: A percentage of the value of each transaction that is withheld from your gross amount as determined by CCBill and/or the Acquiring Bank. The amount of security deposit will vary from time to time and payment form to payment form as will the period of time the security deposit is held for as dictated by risk at the sole discretion of CCBill.
  14. Products: Goods that are purchased by Consumers through Merchants and provided to Consumers from the Merchant in accordance with Exhibit A and Exhibit B attached hereto.
  15. Store Front: A Merchant's point of presence from which transactions are conducted.
  16. You: The Merchant and owner and/or Operator of Merchant Store Front.

2. Website Pricing Options

The default minimum price that you can charge is $2.95 per transaction. The default maximum is $99.99 per transaction. Any exceptions must be applied for in writing to CCBill, and may or may not be accepted based solely on CCBill's discretion.

3. Services

The services covered by this agreement include all services offered by CCBill’s payment processing and related services. CCBill reserves the right to stop allowing you to use these services if in CCBill's judgment they are contributing to violations of CCBill's Acceptable Use Policies (AUP) or high volumes of negative transactions or Consumer complaints. CCBill reserves the right to begin charging for these services upon thirty (30) days written notice to the contact information that we have on file for you, and CCBill also reserves the right to offer new services that are not covered by this agreement, and to charge you extra if you choose to use them.

In order to provide the highest level of service to all CCBill's Merchants, data provided by Consumers for transaction processing will be combined with data from all CCBill's' Merchants. The combined database will be used for risk analysis of your and all other Merchants' transactions. Ownership of the combined database remains with CCBill. Credit card information from CCBill's database will not be provided to you or any other party during this agreement or upon termination of this agreement. You are responsible for maintaining a record of all consumer information for your own use as well as for backup in the event of a system failure that requires restoration.

Any unauthorized attempt to gain access to CCBill's database or systems by you, or anyone directly or indirectly associated or related to you, however remotely, will constitute a material breach of this agreement. In the event of any such attempt to gain access, CCBill may immediately terminate this agreement, and you will immediately return to CCBill all copies of any information obtained by this access.

4. Tangible Products Sales

CCBILL agrees to permit Merchant to submit transactions for tangible Products, and Merchant agrees to submit transactions for the sale of tangible Products subject to the terms of this Agreement, the attached policies (Exhibit B) and the attached addition to CCBILL's standard AUP (Exhibit A).

Merchant acknowledges and agrees that it will not use CCBill's systems for any purpose that is illegal.

5. Fees

CCBill shall charge, and Merchant agrees to pay, the fees set forth in Schedule 1 attached hereto for the services provided by CCBill. CCBill shall have the right to change the fees stated herein upon providing notice to Merchants at least 10 days prior to the effective date of such changes. CCBill will deduct this fee from your funds before payment to you.

In addition to the fee, CCBill shall hold a security deposit for a default minimum of six months as set forth in Schedule 2 attached hereto. CCBill may increase its security deposit requirements, at any time, if in CCBill's sole discretion it is necessary to cover potential refunds, ACH returned items, chargebacks, Consumer disputes, and/ or fines or penalties imposed directly or indirectly on CCBill.

If CCBill is penalized by its providers for chargebacks, refunds, or returned checks arising from CCBill's processing transactions for your indirect or direct activity, CCBill may at any time and at its discretion pass through to you actual amount of the penalty per item. CCBill's waiver of this paragraph for any period of time does not constitute forfeiture of CCBill's right to impose the application of the penalties retroactively or for that period of time. You acknowledge that the card associations and regulatory agencies may apply chargebacks and fines retroactively and that CCBill must retain that right as well. In the event a flat amount penalty is assessed against CCBill as opposed to a per transaction penalty, CCBill may at its sole discretion prorate the flat amount among those Merchants that CCBill at its sole discretion deems to have been the cause of the penalty.

6. Payment

In order to receive payments a signed copy of this contract must be received by CCBill. You may fax the signed agreement to 1-480-449-8823. You agree by clicking to accept these Terms & Conditions at the end of this contract that CCBill may withhold payments on new accounts until the signed contract is accepted and verified by CCBill.

CCBill will issue payment to you on a weekly basis. The payment made will be for the net amount of the Consumer charges for the week ending on Saturday, one week prior to the week the payment is issued. While CCBill will make reasonable effort to make payment on Monday, if there are unusual circumstances such as delays in CCBill receiving payment from banks, holidays, or system failures, CCBill will make payment as soon after Monday as possible.

The net amount of payment will be the amount of Consumer charges minus CCBill fees, security deposit, and refunds not processed in previous payments, chargebacks, ACH returned items, payment delivery fees, taxes, penalties, and any additional security deposit amounts. CCBill reserves the right to charge any of these deductions against the security deposit and to require you to replenish the security deposit to a level deemed appropriate solely by CCBill or its Acquiring Bank.

In order to resolve complaints and disputes, you agree that CCBill may issue refunds without your knowledge or approval in any situation CCBill thinks is appropriate. CCBill may also include the Consumer in its database of blocked accounts if there is an indication of fraud or inappropriate use of the Consumer's information by the Consumer or anyone else.

7. Cancellation

You and CCBill can cancel this agreement at any time with 10 days written notice. Email and telephone are not acceptable forms of notice. CCBill also has the right to cancel this agreement without notice, if you violate the terms of this agreement, or CCBill's Acceptable Use Policies (AUP). CCBill's AUP is available on its website. CCBill will change its AUP from time to time and it is your responsibility to check it often to make sure you are in compliance. In cases of minor violations, CCBill will give you an opportunity to become compliant, but CCBill can cancel this agreement or take any other action CCBill feels is appropriate if you do not comply. Serious violations by you or any of your referrers or upon notification by any of the card associations or regulatory agencies to discontinue accepting transactions will result in CCBill canceling this agreement immediately.

During the term of this Agreement or in the event that you cancel this Agreement, you agree that for a period of one year following such cancellation you will not attempt to circumvent CCBill by utilizing any of CCBill's acquirers or service providers for processing transactions for your websites.

CCBill may terminate either (a) this Agreement, (b) any service or (c) both, immediately, if you are the subject of a bankruptcy order, become insolvent, make any arrangement or composition with or assignment for the benefit of creditors, go into voluntary or compulsory liquidation, have a receiver or administrator appointed over your assets, or if the equivalent of any such events under the laws of any of the relevant jurisdictions occurs to you.

Upon cancellation/termination of your account, CCBill will hold all funds due to you for a minimum of six months as reserve for possible refunds, returned checks and chargebacks.

8. Merchant Obligations

Merchant acknowledges its responsibility as the consumer facing entity. Merchant is solely responsible for delivery of products and is liable to the consumer for all fulfillment obligations. You agree to use CCBill's services for the sale of legal goods and services. Without CCBill's prior written approval, you will not use CCBill's services for the sale of goods not previously approved by CCBill. You also agree to abide by the Terms and Conditions of this agreement and CCBill's Acceptable Use Policies (AUP). CCBill reserves the right to manually or electronically review your Store Front(s) to ensure there are no violations of the Terms and Condition or the AUP.

On CCBill's consumer signup page for your Store Front, CCBill will plainly show the Consumer the price(s) you are charging and all terms and conditions of the purchase. If this agreement is terminated by either you or CCBill for any reason, you must leave the ability for Consumers to cancel their purchases through CCBill's services until there are no more active transactions. If you do not do this, or if in CCBill's judgment there will be excessive chargebacks, or ACH returned items, CCBill will immediately issue refunds to your Consumers, and hold all payments and reserves until such time as CCBill is convinced that there will be no further refunds and/or chargebacks. The minimum time that CCBill will withhold payment is six months.

You will always maintain the ability to respond to your Consumer's product related inquiries and try to resolve issues amicably. If, in CCBill's opinion Consumer complaints and/or chargebacks are excessive, CCBill may choose to cancel this agreement and you agree to immediately reimburse to CCBill all its expenses related to chargebacks and refunds.

You may change the prices for your Store Front whenever you want. The correctness, functionality, and accuracy of these changes are your responsibility regardless of who makes them.

CCBill's employees have entered into an agreement to protect CCBill's confidential and trade secret information even after their employment. You agree that it would be difficult for CCBill to enforce this agreement if you were to hire an employee or a former employee and it would be difficult for the employee to abide by the terms of the agreement. You therefore agree that you will not hire or enter into a contract of any kind with a current or former CCBill/CWIE employee for a period of 24 months following the effective date of that employee's last date of employment with CWIE/CCBill or any company affiliated with CCBill or CWIE without CCBill's written prior approval.


The Merchant is responsible for all use of their account(s) and confidentiality of password(s), including choosing safe passwords and ensuring file protections are set correctly. CCBill will suspend or change access to your CCBill Merchant account(s) immediately upon notification by you that your password has been lost, stolen or otherwise compromised. CCBill is not liable for any usage and or charges prior to CCBill making the necessary account alteration.


The right to use CCBill's payment processing service is not transferable. Use of CCBill's e-commerce and payment processing accounts are expressly limited to the individual or business whose name appears on the Transaction Processing Agreement and ownership of the account cannot be split with multiple individuals. The account holder may choose to add additional authorized users, but the authorization of these users is limited to access to allow for certain changes to the account, and does not include making account ownership changes.

The account holder (principal) agrees to assume responsibility for these authorized users on their CCBill account and any affect that they may have on the account.

11. Authorization

By signing this agreement you are stating that you are the officer and operator of the Store Front(s), are of legal age in the state or country where your business is located to enter in to this agreement, and have obtained all the necessary licenses and certificates required to perform your obligations. You will follow all laws and legal regulations that relate to your business regardless of where those laws and regulations originate, and will comply with any laws and regulations that may apply in the future.

12. Privacy Policy

You understand that CCBill's Merchant Privacy Policy in part reads, “By using CCBill's services, you agree that we may release information obtained in the course of your use of CCBill's services when it is believed, in CCBill's sole and absolute discretion, that the release is appropriate  or otherwise necessary to comply with the law, enforce our Agreement, and/or protect the contract and other rights of our Merchants."

13. Taxes

CCBill and you both agree to pay any and all taxes that are imposed on CCBill or your respective business. If CCBill is required to pay taxes for you, you will immediately reimburse CCBill for those taxes and any fines, penalties and interest, or you agree that CCBill may deduct them from payments to you.

14. Limitations of Liability

CCBILL WILL UTILIZE ITS BEST EFFORTS TO MAINTAIN ACCEPTABLE PERFORMANCE OF THE SERVICE, BUT CCBILL MAKES ABSOLUTELY NO WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CCBill cannot guarantee continuous service, service at any particular time, or integrity of data stored or transmitted via its system or via the Internet. CCBill will not be liable for the inadvertent disclosure of, or corruption or erasure of, data transmitted, received, or stored on its system. CCBill will not be liable to you or any of your Consumers for any claims or damages which may be suffered by you or your Consumers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, unauthorized access to your website as a result of hackers or password trading, inability to access Internet, or inability to transmit or receive information, caused by, or resulting from, delays, non-delivery, or service interruptions whether or not caused by CCBill's fault or negligence. CCBill will not be responsible for your Store Front not being accessible on the Internet due to circumstances not under CCBill's direct control such as individual Internet user's own equipment capabilities, limitations, other Internet service provider limitations and/or browser software limitations.

CCBill may discontinue any service, or may require fulfillment of conditions CCBill may choose to impose as a prerequisite for continuing any service upon thirty (30) days’ notice to you. However, CCBill may discontinue service immediately for fraud committed by you or your employees, illegal activity, or violations of its Acceptable Use Policies (AUP) and/or its other policies.

CCBill's liability to you and any end user of the service or any other of its services is limited to the amount paid to and received by CCBill for service not accepted. In no event will CCBill be liable to you, or any end user or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if CCBill has been advised of the possibility of such damage.

You agree that CCBill is an Internet Service Provider ("ISP") under the Digital Millennium Copyright Act (DMCA) and understand that CCBill is required under the DMCA to have you remove any material that another party claims is infringing once CCBill has received, in its sole judgment, a proper notification. You also agree that if you do not comply with a request from CCBill to remove material under the DMCA or for any other reason, CCBill may at its discretion block access to new member signups and renewals and hold all funds until such time as CCBill is certain that the material is removed. CCBill may, at its sole discretion, determine who is an “infringer” and may terminate this agreement without notice to you if CCBill believes you to be a repeat infringer.

15. Indemnification

You are solely responsible for your Store Front, any associated Store Front(s) and all Store Front/website content, for your advertising and promotion, and that of anyone referring others to your Store Front. You are also responsible for insuring that you are the rightful owner or licensee for any copyrighted material, trademarks, or items that appear on your Store Front.

You will take all necessary measures to preclude CCBill from being made a party to any lawsuit or claim regarding the service provided to or by you, or any end user. You hereby agree to indemnify CCBill and hold CCBill harmless from any and all claims of whatever nature brought by any anyone against CCBill in excess of the remedy set forth herein.

You hereby agree to reimburse CCBill for any and all expenses associated with CCBill being involved with any civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CCBill, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CCBill will deduct those expenses from monies due to you and you agree to reimburse CCBill for any expense that exceeds what CCBill is able to deduct from your account.

16. Relationship of Parties

Nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Section. Neither party is the agent of the other. CCBill expressly disclaims responsibility for any conduct by you in violation of our terms of agreement.

You hereby agree to reimburse CCBill for any and all expenses associated with CCBill being involved with any civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CCBill, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CCBill will deduct those expenses from monies due to you and you agree to reimburse CCBill for any expense that exceeds what CCBill is able to deduct from your account.

17. Term

This agreement will continue until terminated by either party under the provisions above. CCBill may terminate this agreement immediately and without notice if you violate the terms of this agreement, it’s Acceptable Use Policies (AUP), its policies, or the law. CCBill may, at its sole discretion, suspend or cancel services for your account if it stays inactive for any consecutive ninety (90) day periods. Reinstatement of your account, after suspension or cancellation, will require CCBill approval.

18. Survival

The rights and obligations of the parties in this Agreement that would by their nature or context be intended to survive the expiration or termination of this Agreement shall so survive, including without limitation the provisions of this Agreement in sections 5, 6, 9, 10, 11, 12, 16, 17, 18, and 19.

19. Confidentiality

Unless required by law, you will treat CCBill's intellectual property as confidential and proprietary, and not disclose them to anyone without CCBill's prior written consent. You may not use CCBill's trademarks and advertising without CCBill's permission, and then only in ways agreed to by you and CCBill. Upon termination of this agreement, you will promptly return any of CCBill's property in your possession.

20. Invalid or Unenforceable Provisions

If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions will nevertheless remain in full force and effect. You and CCBill agree to renegotiate in good faith any term held invalid and to be bound by any mutually agreed to substitute provision.

21. Choice of Law: Venue

This Agreement is governed by and construed under the laws of the State of Arizona and the United States of America. The federal and state courts of the State of Arizona will have exclusive jurisdiction to adjudicate any non-arbitral dispute arising out of this Agreement.

22. Disputes

CCBill will attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation without formal proceedings. Any dispute which cannot be so resolved (other than the collection of money due on unpaid invoices and other than injunctive relief) will be subject to arbitration upon written demand of either party. Except for disputes resulting from unpaid CCBill invoices, the parties agree to arbitrate this matter prior to any state, federal, or international court action. The arbitration will take place in Phoenix, Arizona before a single arbitrator under the auspices of the American Arbitration Association‘s (“AAA”) Commercial Arbitration Rules currently in effect at that time. Arizona law will be applied in the arbitration and any other subsequent legal hearings.

The arbitrator will not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The arbitrator will render a written opinion setting forth the basis on which he or she arrived at the decision regarding each issue submitted to arbitration. The decision of each issue submitted to arbitration will be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgment upon the award, if any, rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party will be entitled to recover reasonable attorneys' fees and expenses incurred at both the trial and appellate levels.

Disputes of charges or fees assessed for CCBill service must be reported to CCBill within 90 days of the charge or fee appearing in Merchant's account reports, delivered via the CCBill Admin Portal. Disputes presented to CCBill for these fees more than 90 days after the charge or fee will be denied.

Parties may modify the dispute clause only through a stipulation signed by both parties.

23. Entire Agreement; Modifications

This Agreement sets forth the entire Agreement and understanding between the parties and merges all prior discussion between them. CCBill reserves the right to modify this agreement at any time. Utilization of the service by you and/or your Consumers following the effective date of any change or modification of this Agreement on CCBill's website will constitute acceptance by you of such change(s). Otherwise, this Agreement may not be modified except by the written consent of both parties.

For your own protection, you understand and agree that CCBill will only accept requested changes and modifications to this agreement that are in writing and signed by the individual(s) signing this agreement.

24. Change of Ownership and Multiple Signatories

In the event of changes in ownership of your company or, Store Front(s) covered by this agreement, you and you only must notify CCBill in writing of the change. CCBill will then require the new owner to execute a new agreement with CCBill. In the event you want to change the information in this agreement regarding the payments to you, you and only you must notify CCBill in writing.

CCBill strongly discourages Merchants from having more than one person sign this agreement. If you choose to have more than one person sign this agreement, please be advised that, when notified of a dispute, CCBill will not make any changes to the account or disburse or refund any monies until CCBill receives either written stipulation signed by all signatories or a court order.

25. Addendums and Schedules

All of the required addendums must be completed, signed and forwarded to CCBill along with the contract prior to CCBill issuing your first check.

2353 W. University Dr.
Tempe, AZ 85281-7223 - USA
Telephone: 1.480.449.7751
Fax: 1.480.449.8801

Exhibit A: Tangible Products AUP

The following modifies or reinforces CCBILL's standard AUP for the purpose of sale of tangible Products.


We will not process for websites that infringe, or contain products that infringe on the intellectual property rights of other parties.


We do not allow the sale of email lists, opt-in lists, leads, mailing lists, social networking or IM info, telephone numbers, or FAX numbers.



The sale of any of the below is not allowed:

  • Cars, Boats, Airplanes or other Motorized Transportation
  • Real estate


The sale of any of the below is prohibited:

  • Fire arms
  • Ammunition
  • Air Guns
  • Firearm parts or accessories
  • Pyrotechnic devices and hazardous materials
  • Fireworks
  • Hazardous Chemicals
  • Radioactive materials
  • Combustible or Corrosive materials
  • Pesticides


The sale of any of the below is prohibited:

  • Alcohol
  • Tobacco
  • Illegal Drugs
  • Drug Paraphernalia
  • Narcotics
  • Steroids
  • Any and all items that are primarily intended or designed for use in manufacturing, concealing or using a controlled substance
  • Anything described in a manner that suggests ingesting, inhaling, extracting or otherwise using any substance or compound from the legal substance will provide the same effect as an illegal drug, compound or substance or that will provide unsubstantiated health benefits


The sale of any of the below is prohibited:

  • Prescription Drugs
  • Controlled substances
  • Prescription devices
  • "Miracle Cures" or any health/nutritional products offering guaranteed results
  • Computer, Internet, and Marketing

Computer and Device Applications

The sale of any of the below is prohibited:

  • Software designed to harvest e-mail addresses or other personal information from the Internet
  • Software designed to post messages on multiple forums, message boards, bulletin boards, newsgroups, etc.
  • Software designed to facilitate the transmission of Unsolicited Bulk Email ("UBE")
  • Malware


The sale of any of the below is prohibited:

  • All used clothing items must include a statement that the item has been properly cleaned
  • Used under garments are prohibited

Offensive Material

Prohibited are Products, literature, or other materials that:
  • Promote hatred, racism or religious persecution
  • Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors
  • Defame or slander any person or groups of people protected from defamation or slander by applicable law (such as the protection afforded to the royal family in some jurisdictions)
  • Encourage or incite violent acts
  • Promote the facilitation of suicide or euthanasia
  • Promote intolerance or hatred Promote or support membership in terrorist groups or other organizations prohibited by law
  • Contravene public morality
  • Are considered obscene



Prohibited are products such as lock picks that are designed to circumvent the below methods or are designed to gain access to restricted features, systems or services they have not paid for:

  • Locks
  • Programming codes or security features
  • Police and other government identification and equipment


  • Airbags
  • Batteries containing mercury
  • Car titles
  • License plates
  • Postage meters
  • Recalled Products
  • Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents
  • Stolen property
  • Illegal Telecommunications services
  • Radar and laser jammers
  • Cuban Cigars
  • Cable Descramblers
  • Items that encourage, promote, facilitate or instruct others to engage in illegal activities
  • Electronic Surveillance Equipment or products designed primarily to record the private oral, wire or electronic conversations of others without their knowledge or permission
  • Live Animals
  • Humans, the human body, or any human body parts or fluids
  • Cultural Artifacts, Antiquities, Native American Artifacts
  • Food - Perishable, non-prepackaged foods
  • Precious metals or stones
  • Any other items or activities which in Company's judgment are illegal, inappropriate, or offensive

Exhibit B: CCBILL Tangible Goods Policies

  1. All consumer complaints that require the Company's intervention will always be resolved in favor of the consumer.
  2. The Merchants is required to ship all orders within 3 business days (excluding weekends and major U.S. holidays). The orders must be shipped by 6pm (local time) on the third day.
  3. If a product is not shipped within the 3 business day period, the Merchant must refund the transaction before the end of said 3 day period.
  4. Merchant may not accept orders for any products that are unavailable for shipment within the 3 business day period and must remove the consumer's ability to purchase the product.
  5. Merchant may ship all materials via public and/or private shipping companies such as USPS, FedEx, DHL or UPS as long as they provide a verifiable tracking ID.
  6. Merchants are required to prominently list on any website selling tangible Products a clear and reasonable refund and exchange policy that is appropriate for managing Consumer issues and does not result in excessive complaints, as determined by the Company. Merchants are required to prominently list on any website selling tangible Products a clear and reasonable return and exchange policy that is appropriate for managing Consumer issues and complaints. The return and exchange policy must include a time frame for how long the Consumer has to make a return, who is responsible for paying the shipping costs (seller or Consumer) and the instructions for completing a return.
  7. Company does not allow exchanges to be processed through its systems. All exchanges are handled directly between Merchant and Consumer. Even in the event of an exchange, Company reserves the right without Merchants approval to refund the consumer in the event consumer complains to Company.
  8. All tangible Products orders must be processed through a separate Company sub-account than intangible purchasing.
  9. It is the Merchants’ responsibility to handle all Consumer product and shipping inquiries. Merchant is required to prominently display their company name, address, phone number, and email address on their website to offer support with a response time of 24 hours.
  10. The Merchants is required to inform Company and all consumers when an order is shipped and provide both with the shipping company name, shipping address, tracking number, and the transaction ID number.
  11. If there are any delays or changes to the order or product availability, Merchant must immediately issue a refund and notify both the consumer and the Company.
  12. All products must have a product description that clearly and accurately depicts the product.
  13. Any used products being sold by the Merchants must clearly state the condition of the product. Any used products must be properly cleaned before shipment and a notice must be provided before purchasing indicating the products are used and have been properly cleaned.
  14. The Merchants indemnifies CCBILL, its owners, employees, and agents against any costs or legal fees resulting from Merchant's actions including claims of illegal activity by any legal jurisdiction including but not limited to Federal, State, Local, or International.
  15. All payments are subject to be delayed or held at the sole discretion of CCBILL.
v.20; July 10, 2018Privacy Center | Do not sell or share my personal information