Copyright Infringement Information

Instructions for Filing a Copyright Violation Complaint

As an ISP, CCBill follows the procedures prescribed by the Digital Millennium Copyright Act (DMCA) for notification, takedown, and counter-notification. If you believe one of CCBill's merchants has infringed on your copyrights, the Digital Millennium Copyright Act (17 U.S.C. § 512) outlines the specific procedures for notifying the infringing party.

In accordance with the Digital Millennium Copyright Act, you must provide CCBill with ALL of the following required information before we can process your submission:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is being infringed;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material that is allegedly infringing;
4. The complaining party's address, telephone number, and email address;
5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

With this information, CCBill can take swift and serious action against any network user which may be in violation of copyright law, however, we cannot legally be considered to be "on notice" and thereby take any action until you have submitted a complete and accurate Notice of Copyright Infringement Form. If you have any questions regarding our policies or procedures, you may contact one of our registered DMCA Agents:

Jeffrey Adams
2353 W. University Dr.
Tempe, AZ 85281-7223
TF: 480.449.7751 x1088
Fax: 480.449.8820
E-mail: dmca@ccbill.com

Angel Perez
2353 W. University Dr.
Tempe, AZ 85281-7223
TF: 480.449.7751 x1308
Fax: 480.449.8820
E-mail: dmca@ccbill.com

Note: This email address is only for DMCA complaints/inquiries. Please see our Corporate Policies page for assistance with submitting other types of complaints, such as Illegal Content and Abuse claims.

How to Submit a Notice of Copyright Infringement Form Electronically

CCBill prefers electronic signatures for your complaint submissions in order to speed our response to your complaint. We have partnered with DocuSign® to capture your complaint and signature in a fast, easy-to-use, and highly secure manner. Please click and of the links for the Notice of Copyright Infringement Form on this page to begin the process. After clicking the link the following happens:

1. A new window will open, taking you to the www.docusign.net domain. This is NOT a CCBill site, but they act as our authorized agent to receive your signature in a safe, secure, and legal manner.
2. Enter your Name and Email address in the provided fields, then click the Begin Signing button.
3. You will receive an email from DocuSign on our behalf. This email serves three purposes:
• It verifies your identity in connection with your email address,
• It provides you with a link to the Notice of Copyright Infringement Form,
• It provides you with the Access Code that you need to complete the signing process.
4. Click the Resume link in the email and enter your Access Code in the field on the new screen it opens.
5. Complete the form—including all required fields—and sign the form, following the instructions on the screen to adopt a signature and confirm your intent to sign the form. CCBill strives to provide prompt attention to all DMCA notifications sent to us.

Please have all of the required information ready when submitting your claim; failing to provide any of the information completely and accurately will result in a delay of the processing of your request and may require you to re-submit your claim.

Notice of Copyright Infringement

Please note that CCBill must forward your completed Notice of Copyright Infringement Form, in its entirety, to the Merchant.

You may only submit the Notice of Copyright Infringement Form for copyright infringement complaints in accordance with the DMCA. This form is not an acceptable way to notify CCBill of any other type of infringement, and the complainant is responsible for seeking all available legal remedies for complaints not confined to this purpose. Please see our Corporate Policies page for assistance with submitting other types of complaints.