To view the payments you have received or are due to receive, use the Check Amounts<\/strong> report. To view the report:<\/p>\n\n\n\n If the report does not display any dates within the date boxes, this indicates no payments have been issued and no payments are scheduled to be sent.<\/p>\n\n\n\n The date provided within the Check Amounts report results is for the first date of the billing cycle<\/a>. Add 16 days from the date to determine the date the check was\/will be issued.<\/p>\n\n\n\n There are two reports that will help you view your transactions for today in different ways:<\/p>\n\n\n\n Both reports can be accessed by the following steps:<\/p>\n\n\n\n The Credit\/Check Transactions<\/strong> report allows you to enter a date range and customize the columns that are returned. This is the closest view of what your next week's check may be (fees not shown).<\/p>\n\n\n\n Additionally, you can break down the values more by clicking the blue hyperlinks or an option in the Breakdown By<\/strong> column.<\/p>\n\n\n\n The Chargeback\/Refund\/Void<\/strong> report gives a breakdown of the deductions coming out of your account via chargebacks, refunds, and voids, and a grand total of those amounts for the timeframe selected. You may also break down the report by billing method and country to see where those transactions are coming from.<\/p>\n\n\n\n To view check amounts:<\/p>\n\n\n\n The total under Check Amount<\/strong> is the exact amount of the check that was\/will be sent for the selected period.<\/p>\n\n\n Note<\/strong>: To see your payout amount select the same week in both boxes to ensure you are only seeing data for one week at a time.<\/p>\n<\/div>\n<\/div>\n\n\n\n Payouts are determined by looking at our Billing Schedule and your Break Amount.<\/p>\n\n\n\n Payments can be delayed for a variety of reasons, but most commonly are delayed because we have not received a signed contract from you, a copy of the required identification, or due to a banking holiday. <\/p>\n\n\n\n Additionally, if an account has a hold on it or has recently changed its payment delivery options, payments could be delayed as well. If you haven't received a payment that should have arrived already, please contact Merchant Support<\/a>.<\/p>\n\n\n\n To view your Payout settings, click Reporting settings, and\/or Sign Up Date:<\/p>\n\n\n\n Address, Business Name, Payment Information, and Ownership changes can be updated with CCBill by using the Account Change Forms<\/a> for Merchants.<\/p>\n\n\n\n Select and complete the appropriate form to update your Merchant Account Information. CCBill cooperates with DocuSign to provide digital signature services for Merchant and Affiliate Account Change Forms. For more information, see\u00a0DocuSign and CCBill<\/a>.<\/p>\n\n\n\n If it's been more than 10 business days since the check was mailed, we can place a\u00a0Stop Payment<\/strong>\u00a0on the check and reissue the funds. There is a $30.00 fee for this service, used to cover bank fees for the Stop Payment process.<\/p>\n\n\n\n To initiate the Stop Payment\/Reissue Funds process, please call or email Merchant Support<\/a>. Funds will be reconciled back to your account, then reissued the following billing cycle.<\/p>\n\n\n\n A Split<\/strong> allows you to divide the money on your account and direct funds to different subaccounts, third parties, or another entity, calculated as a percentage of the payment. This Split can be set up to split the fees as well (Split Net Amount) or to split the payout after the fees have been removed (Split Gross Amount).<\/p>\n\n\n\n Each subaccount can have up to ten (10) splits.<\/p>\n\n\n\n To set up a split or edit an existing one, please fill out the Account Split Request Form, following the instructions on the form for submission.<\/p>\n\n\n\n CCBill cooperates with DocuSign to provide digital signature services for Merchant and Affiliate Account Change Forms. <\/p>\n\n\n\n You may hear the term reconcile when speaking with a representative concerning an accounting issue. A positive or negative reconcile means adding or subtracting funds from your account.<\/p>\n\n\n\n Positive Example<\/strong> Negative Example<\/strong> You may see reconciles in your admin panel when you do not reach your break amount, or the account is on hold. What you are seeing is the funds rolling over each week until enough has been accumulated to pay out.<\/p>\n\n\n\n CCBill sends payments weekly on Mondays. Some exceptions to this exist, such as U.S. bank or national holidays, or situations out of our control, as outlined in our Terms and Conditions<\/a>.<\/p>\n\n\n\n CCBill recommends ACH to all U.S.-based merchants, as it is the most cost-effective payment delivery method. If you want to switch to ACH, please fill out the Payout Options Update Form and select the ACH option, providing information for your U.S.-based bank account and we will make sure you are a part of this new payout method as soon as possible.ACH Transfers are sent on Mondays and should appear in your bank account on Tuesdays.<\/p>\n<\/div>\n<\/div>\n\n\n\n ACH Transfers will only be made to payees with a U.S. Dollar-based bank account at a U.S.-based bank.<\/strong><\/p>\n\n\n\n The latest addition to CCBill's payout methods, ACH Express direct deposits are available to\u00a0U.S.-based bank accounts only<\/strong>.<\/p>\n\n\n\n ACH Express funds are sent for receipt on Friday<\/strong>, with no extra destination fees.<\/p>\n\n\n\n Available to merchants and affiliates with a euro-denominated bank account in the SEPA network.<\/p>\n\n\n\n SEPA payouts are available at $10.00 USD per payout - a 33% off the regular SEPA fee.<\/p>\n\n\n\n SEPA payouts are sent on Mondays and should appear on your bank account on Tuesdays.<\/p>\n\n\n\n The originator of a SEPA payout will be labeled as CCBill EU Limited<\/em>.<\/p>\n\n\n USD to EUR Conversion Rate<\/strong>: Currency conversion rates are based on the retail rate on the first day following the close of a payout period (typically on Tuesdays). The transfer fee will be noted in the check amount statements in the CCBill Admin.<\/p>\n<\/div>\n<\/div>\n\n\n\n Not sure if you\u2019re eligible for SEPA Payouts?<\/em><\/p>\n\n\n\n The SEPA network includes EU member states, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland. If you have a euro-denominated bank account with a bank based in one of the SEPA member states, you are eligible for SEPA Payouts. For a more detailed list, refer to this link<\/a>.<\/em><\/p>\n\n\n\n\n
What report shows today's transactions?<\/h2>\n\n\n\n
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This report gives you information for the specified date range about single billing, recurring, rebills, gross, refunds, chargebacks, voids, returned checks, and affiliate deductions. It also gives you a net amount, your gross minus deductions for the week.<\/p>\n\n\n\nHow can I get a report on check amounts?<\/h2>\n\n\n\n
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When does CCBill send payments?<\/h2>\n\n\n\n
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ACH Transfers: $25.00
ACH Express: $100.00
SEPA Payouts: $50.00 (before being converted to EUR)
USPS (Mail) Checks: $25.00
FedEx Checks: $50.00<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\nWhat can cause a delay of my payment?<\/h2>\n\n\n\n
How can I view my account payout settings?<\/h2>\n\n\n\n
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How can I update my merchant account information?<\/h2>\n\n\n\n
My check never arrived, can you reissue payment?<\/h2>\n\n\n\n
How can I split my account payouts to a business partner or third party?<\/h2>\n\n\n\n
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What is a reconcile?<\/h2>\n\n\n\n
A check is returned due to an invalid mailing address. The funds from the check are reconciled back into the account, effectively adding the exact amount as a positive amount to your account.<\/p>\n\n\n\n
The account in question is no longer generating funds, and so no check payment is triggered. A negative reconcile will be placed on the account to take the funds out and pay them via check manually.<\/p>\n\n\n\nWhat are CCBill's payout options?<\/h2>\n\n\n\n
ACH<\/h3>\n\n\n
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ACH Express<\/h3>\n\n\n\n
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SEPA Payouts<\/h3>\n\n\n\n
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Check by U.S. Mail<\/h3>\n\n\n\n
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Check by FedEx<\/h3>\n\n\n\n
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How can I update my payout method?<\/h3>\n\n\n\n