{"id":4443,"date":"2021-07-07T14:48:31","date_gmt":"2021-07-07T14:48:31","guid":{"rendered":"https:\/\/ccbill.com\/doc\/?p=4443"},"modified":"2025-02-07T16:37:59","modified_gmt":"2025-02-07T16:37:59","slug":"general-faqs","status":"publish","type":"post","link":"https:\/\/ccbill.com\/doc\/general-faqs","title":{"rendered":"General FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How do I sign up for CCBill services?<\/h2>\n\n\n\n<p>Merchants can start accepting payments from consumers worldwide in a matter of days through CCBill's online application. Whether your business is located in the United States, Canada, European Union, United Kingdom, or elsewhere, applying for CCBill payment processing is just a few steps away.<\/p>\n\n\n\n<p>Before you begin, there are a few things you will want to have available:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company or sole-proprietor information.<\/li>\n\n\n\n<li>If you want to accept Visa or MasterCard transactions, you need to have a U.S., Canadian, EU, or U.K. presence. See a <a href=\"https:\/\/ccbill.com\/doc\/full-list-of-countries-designated-for-any-visa-and-mastercard-processing-via-ccbill\/\" target=\"_blank\" rel=\"noreferrer noopener\">Full List of Countries Designated for  Visa and MasterCard Processing via&nbsp;CCBill<\/a>.<\/li>\n\n\n\n<li>Two forms of identification (ID). See&nbsp;<a href=\"https:\/\/ccbill.com\/doc\/acceptable-identification-for-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">Acceptable Identification for Accounts<\/a>&nbsp;for a list of IDs for your region.<\/li>\n\n\n\n<li>The URL for the website on which you want to accept payments.<\/li>\n\n\n\n<li>The address or bank to which you would like funds delivered.<\/li>\n<\/ul>\n\n\n\n<p>The information you provide in your application must match the information in the submitted identification documents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I know when my merchant account is ready?<\/h2>\n\n\n\n<p>After a successful compliance review and an initial account setup, CCBill will send you a Welcome Email with your User Name, Password, and Account Number included.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I change my merchant account information?<\/h2>\n\n\n\n<p>CCBill provides online <a href=\"https:\/\/ccbill.com\/doc\/account-change-forms\/\" target=\"_blank\" rel=\"noreferrer noopener\">account change forms<\/a>. Follow the link and select the appropriate form based on which account information you wish to update.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are there any guidelines I should follow for my site?<\/h2>\n\n\n\n<p>CCBill maintains a list of&nbsp;<a href=\"http:\/\/ccbill.com\/cs\/client\/policies\/ccbill\/acceptable_use.html\" target=\"_blank\" rel=\"noreferrer noopener\">Acceptable Use Policies<\/a>&nbsp;for your reference.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I process payments for customers worldwide?<\/h2>\n\n\n\n<p>Yes, CCBill processes payments globally and supports customers with local currencies, payment options, and languages. See CCBill's <a href=\"https:\/\/ccbill.com\/smart-checkout\" target=\"_blank\" rel=\"noreferrer noopener\">smart checkout<\/a> features for more information. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I process payments for various business models (e.g., membership sites and selling tangibles)?<\/h2>\n\n\n\n<p>Yes, you can process payments for various business models. CCBill offers online payment services for nearly every type of industry, business model, and risk category. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Subscription Processing<\/li>\n\n\n\n<li>Ecommerce<\/li>\n\n\n\n<li>High-Risk Businesses<\/li>\n\n\n\n<li>Dating<\/li>\n\n\n\n<li>Billing &amp; Invoicing<\/li>\n\n\n\n<li>Streaming Media<\/li>\n\n\n\n<li>Live Cams<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Can I use a single subaccount to sell subscriptions and tangible&nbsp;goods?<\/h2>\n\n\n\n<p>Due to system banking rules, and because of practical reasons in dealing with multiple business models, subscription-based business models and tangible goods business models cannot operate on the same subaccount. Besides the rules stipulated by our fraud management team, keeping things separate will help you track transactions and maintain your account organized.<\/p>\n\n\n\n<p>If you're operating multiple business models, please create separate subaccounts for each business model. Refer to the&nbsp;<a href=\"https:\/\/ccbill.com\/doc\/ccbill-account-setup\" target=\"_blank\" rel=\"noreferrer noopener\">Create Subaccount<\/a>&nbsp;KB article for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do I need additional software to use CCBill as a payment processor?<\/h2>\n\n\n\n<p>No. Our system is designed as a standalone solution for subscription and ecommerce payment processing and fraud protection. CCBill provides supported integration options through our <a href=\"https:\/\/ccbill.com\/partners\/integrations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Integration Partners Program<\/a>. Before purchasing any software, contact <a href=\"https:\/\/ccbill.com\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">CCBill Support<\/a>, and one of our Support Representatives will explain your integration options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I track transactions?<\/h2>\n\n\n\n<p>We offer various tools and reports that allow you to track all of your transactions in our&nbsp;<a href=\"https:\/\/admin.ccbill.com\/loginMM.cgi\" target=\"_blank\" rel=\"noreferrer noopener\">Admin Portal<\/a>. Explore CCBill's comprehensive <a href=\"https:\/\/ccbill.com\/doc\/reporting-system\/\">Reporting System<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I have an employee who handles my technical problems, can I have them call support instead of&nbsp;me?<\/h2>\n\n\n\n<p>Absolutely. You will need to complete the Account Authorization form located at the URL below to authorize an individual for access to technical support from Merchant Support.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.docusign.net\/member\/PowerFormSigning.aspx?PowerFormId=ba50a5e4-7018-4db5-9f81-f6b46a999225\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Account Authorization Form<\/a><\/p>\n\n\n\n<p>If you need assistance with this form, please do not hesitate to contact <a href=\"https:\/\/ccbill.com\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Merchant Support<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I contact CCBill Support?<\/h2>\n\n\n\n<p>The contact information below is for existing merchant inquiries:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hours: 24\/7<\/li>\n\n\n\n<li>Phone: 800.510.2859<\/li>\n\n\n\n<li>Email<a>: <\/a><a href=\"mailto:merchantsupport@ccbill.com\">merchantsupport@ccbill.com<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/secure.livechatinc.com\/licence\/1041032\/v2\/open_chat.cgi?groups=47\" target=\"_blank\" rel=\"noreferrer noopener\">Live Chat<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Sales_Support\">Sales Support<\/h3>\n\n\n\n<p>If you do not already have an existing merchant account, please contact our <a href=\"https:\/\/ccbill.com\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Department<\/a> for assistance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hours: 8 a.m. \u2013 5 p.m. Arizona Time, Monday-Friday.<\/li>\n\n\n\n<li>Toll-free: 888.364.4332<\/li>\n\n\n\n<li>Email: <a href=\"mailto:\/\/sales@ccbill.com\" target=\"_blank\" rel=\"noreferrer noopener\">sales@ccbill.com<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ccbill.com\/contact\">Submit an Online Inquiry<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Affiliate_Support\">Affiliate Support<\/h3>\n\n\n\n<p>The contact information below is for existing affiliate inquiries:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hours: 24\/7<\/li>\n\n\n\n<li>Phone: 855.330.8755<\/li>\n\n\n\n<li>Email: <a href=\"mailto:affiliatesupport@ccbill.com\">affiliatesupport@ccbill.com<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/secure.livechatinc.com\/licence\/1041032\/v2\/open_chat.cgi?groups=47\" target=\"_blank\" rel=\"noreferrer noopener\">Live Chat<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Corporate_Address\">Corporate Address<\/h3>\n\n\n\n<p><strong>Address<\/strong>:<br>3402 E. University Dr.<br>Suite 420<br>Phoenix, AZ 85034<br><strong>Phone<\/strong>:<br>480.449.7751<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do I sign up for CCBill services? Merchants can start accepting payments from consumers...<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":"","footnotes":""},"categories":[38],"tags":[],"class_list":["post-4443","post","type-post","status-publish","format-standard","hentry","category-faqs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General FAQs - CCBill Doc<\/title>\n<meta name=\"description\" content=\"This FAQ is an invaluable resource for merchants who have just started processing with CCBill or are considering using our services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ccbill.com\/doc\/general-faqs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General FAQs - 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