{"id":737,"date":"2020-08-10T18:44:30","date_gmt":"2020-08-10T18:44:30","guid":{"rendered":""},"modified":"2025-05-07T08:40:17","modified_gmt":"2025-05-07T08:40:17","slug":"admin-portal-faq","status":"publish","type":"post","link":"https:\/\/ccbill.com\/doc\/admin-portal-faq","title":{"rendered":"Admin Portal\u00a0FAQs"},"content":{"rendered":"\n

What is a denial URL?<\/h2>\n\n\n\n

The Denial URL is the page that consumers are presented with if they attempt a transaction and it fails.

To modify the Denial URL:<\/p>\n\n\n\n

    \n
  1. Access the Admin Portal<\/a>.<\/li>\n\n\n\n
  2. Open the Account Info<\/strong> mega menu.<\/li>\n\n\n\n
  3. Select Basic<\/strong> from the Sub Account Admin section.<\/li>\n<\/ol>\n\n\n\n

    What is an approval URL?<\/h2>\n\n\n\n

    An Approval URL is the URL that consumers are presented with on the Approval Page after a successful transaction. This URL is assigned when you sign up with CCBill, but can be changed if you modify your site structure or your Member's URL (receipt page) changes.

    To modify the Approval URL:<\/p>\n\n\n\n

      \n
    1. Access the Admin Portal<\/a>. <\/li>\n\n\n\n
    2. Open the Account Info<\/strong> mega menu.<\/li>\n\n\n\n
    3. Select Basic<\/strong> from the Sub Account Admin section.<\/li>\n<\/ol>\n\n\n\n

      Can consumers be redirected to approval and denial URLs or do they have to click them?<\/h2>\n\n\n\n

      Yes!<\/strong> We allow the approval and denial pages to automatically redirect consumers to the Approval or Denial URLS after a specific setting of time (seconds) of sitting on our Approval and Denial page.<\/p>\n\n\n\n

      For the Approval URL you can select 3, 5, or 7 seconds for the automatic redirect to delay before it automatically sends the consumer to your Approval URL.<\/p>\n\n\n\n

      For the Denial URL you can select Instant, 3, 5, or 7 seconds for the automatic redirect to delay before it automatically sends the consumer to your Denial URL.<\/p>\n\n\n\n

      At this time there is no instant option available for the Approval URL as the consumer data (Subscription ID\/purchase amount\/username password) needs to be reflected for the consumer.<\/p>\n\n\n\n

      How does the quicklinks drop-down menu work?<\/h2>\n\n\n\n

      Quicklinks is a navigation tool that allows you to improve navigation by saving links to the Admin Portal locations that you use most. <\/p>\n\n\n\n

      As you navigate through the Admin Portal you may click on the wrench icon next to the Quicklinks drop-down menu, then select Add Page to Quicklinks<\/strong>. Essentially you are \"bookmarking\" pages in the Admin Portal so that you can easily access them again in the future.<\/p>\n\n\n\n

      What is the Merchant News area in the Admin Portal?<\/h2>\n\n\n\n

      The Merchant News<\/strong> area displays message bulletins posted for merchants. Common topics will include new product releases, system maintenance notices, bank holiday schedules, and other information relevant to merchants.<\/p>\n\n\n\n

      To view a news post, click the title of the post. If the post does not display, please ensure your browser's pop-up blocker is disabled.<\/p>\n\n\n\n

      How many websites can I link to my CCBill account?<\/h2>\n\n\n\n

      You can link as many websites as you want. Use the Account Setup wizard to create a subaccount for your every individual website.<\/p>\n\n\n\n

      Can I reactivate a subaccount?<\/h2>\n\n\n\n

      If your subaccount has been deactivation due to inactivity, or if you asked that it be closed, it can be reactivated<\/strong>.

      In order to reactive your subaccount you can contact the       Merchant Support Department<\/a> via phone, live chat<\/a>, or email<\/a> with your authorization information and the subaccount that you want to be reactivated. The account must be 100% functional and still within the guidelines of our Acceptable Use Policy<\/a>. Our Policy Review Department will need to review the account again and upon successful review, it will be activated for processing.<\/p>\n\n\n\n

      What do I do if I forgot or lost my Admin Portal password?<\/h2>\n\n\n\n

      To reset your Admin Portal password: <\/p>\n\n\n\n

      1. Visit the Admin Portal login page<\/a><\/p>\n\n\n\n

      2. Click the Forget your username\/password? <\/strong>link.<\/p>\n\n\n\n

      3. Select your user type in the I am a CCBill<\/strong> drop-down menu.<\/p>\n\n\n\n

      4. Enter the requested information for either Option 1<\/strong> or Option 2<\/strong>.<\/p>\n\n\n\n

      5. Click OK<\/strong>.<\/p>\n\n\n\n

      6. Access your email account and locate the email address sent by CCBill Merchant Support (this is typically sent immediately at step 5 above, but may take a few moments to reach you).<\/p>\n\n\n\n

      7. Select the Click here to update your password<\/strong> link in the email.<\/p>\n\n\n\n

      8. Enter a new password in the New Password and Re-Enter New Password fields.<\/p>\n\n\n\n

      9. Click OK<\/strong>.<\/p>\n\n\n\n

      If you are still having trouble, contact our 24\/7 Merchant Support Department.<\/p>\n\n\n\n