{"id":8015,"date":"2023-04-28T08:48:29","date_gmt":"2023-04-28T08:48:29","guid":{"rendered":"https:\/\/ccbill.com\/doc\/?p=8015"},"modified":"2023-04-28T09:19:19","modified_gmt":"2023-04-28T09:19:19","slug":"dynamic-pricing-errors","status":"publish","type":"post","link":"https:\/\/ccbill.com\/doc\/dynamic-pricing-errors","title":{"rendered":"How to Fix Dynamic Pricing Errors"},"content":{"rendered":"\n

Dynamic Pricing allows merchants to pass pricing options to a CCBill payment form without creating fixed price points<\/a> in the Pricing Admin<\/a>.<\/p>\n\n\n\n

Merchants must ensure that the variables and values passed to the payment form are accurate and in the correct format. In addition, the subaccount and payment form used to facilitate the transaction need to be configured for Dynamic Pricing.<\/p>\n\n\n\n

Refer to the Dynamic Pricing User Guide<\/a> for a complete overview of Dynamic Pricing variables and settings.<\/p>\n\n\n\n

CCBill\u2019s system returns error codes if a dynamic pricing option cannot be generated on the payment form<\/a>. Error codes and messages are designed to help merchants identify and resolve potential issues.<\/p>\n\n\n\n

Dynamic Pricing Error Codes (FlexForms)<\/h2>\n\n\n\n

The 500 error code<\/strong> is a generic FlexForms error that can occur when passing dynamic pricing variables. It indicates that the parameters in the request string are incorrect or incomplete.<\/p>\n\n\n

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\"FlexForms<\/figure><\/div>\n\n\n
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To troubleshoot the dynamic pricing 500 error code:<\/p>\n\n\n\n

1. Check Dynamic Pricing Variables<\/h3>\n\n\n\n

A dynamic pricing request includes multiple variables and values. For example, this request string for a recurring price point contains 8 different parameters:<\/p>\n\n\n\n

https:\/\/api.ccbill.com\/wap-frontflex\/flexforms\/687fa3e0-e60d-4466-88e2-181fa56dd6a9?clientSubacc=0000&initialPrice=10.00&initialPeriod=30&recurringPrice=10.00&recurringPeriod=30&numRebills=99&currencyCode=840&formDigest=48f0b12e4307e64edb781c479665c899<\/code><\/pre>\n\n\n\n
Solution:<\/strong> Use the Dynamic Pricing<\/a> guide to check if your request contains all the expected parameters and confirm that their values are in the correct format.<\/p>\n\n\n\n
2. Check MD5 Hash<\/h3>\n\n\n\n
The value for the formDigest<\/em><\/strong> parameter is created by joining and hashing multiple variables, including your CCBill Encryption Key (Salt)<\/a>.<\/p>\n\n\n\n
https:\/\/api.ccbill.com\/wap-frontflex\/flexforms\/687fa3e0-e60d-4466-88e2-181fa56dd6a9?clientSubacc=0000&initialPrice=10.00&initialPeriod=30&recurringPrice=10.00&recurringPeriod=30&numRebills=99&currencyCode=840&formDigest=48f0b12e4307e64edb781c479665c899<\/code><\/pre>\n\n\n\n
Solution:<\/strong> Check the parameters used to create the MD5 Hash<\/strong> and, if necessary, create a new formDigest<\/em><\/strong> value<\/a>.<\/p>\n\n\n\n
3. Enable Dynamic Pricing on Payment Form<\/h3>\n\n\n\n
The FlexForms system awards each payment flow a unique ID. <\/p>\n\n\n
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\"Flex<\/figure><\/div>\n\n\n
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The Flex ID is the first value included in each Dynamic Pricing request.<\/p>\n\n\n\n
https:\/\/api.ccbill.com\/wap-frontflex\/flexforms\/687fa3e0-e60d-4466-88e2-181fa56dd6a9?clientSubacc=0000&initialPrice=10.00&initialPeriod=30&recurringPrice=10.00&recurringPeriod=30&numRebills=99&currencyCode=840&formDigest=48f0b12e4307e64edb781c479665c899<\/code><\/pre>\n\n\n\n
Solution:<\/strong> Dynamic pricing needs to be enabled on payment forms used for the transaction.<\/p>\n\n\n\n
To confirm that Dynamic Pricing is enabled on a payment form:<\/p>\n\n\n\n
1. Access the Adm<\/a>in Portal<\/a>.<\/p>\n\n\n\n
2. Set the subaccount dropdown menu to All<\/strong>.<\/p>\n\n\n\n
3. Select FlexForms Systems<\/strong>.<\/p>\n\n\n\n
4. Click FlexForms Payment Links<\/strong>.<\/p>\n\n\n
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\"Access<\/figure><\/div>\n\n\n
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5. Expand the payment flow menu. Use the Flex ID to identify the flow you want to use for dynamic pricing transactions.<\/p>\n\n\n
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\"Flex<\/figure><\/div>\n\n\n
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6. Select the payment flow Primary<\/strong> tile.<\/p>\n\n\n
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\"Primary<\/figure><\/div>\n\n\n
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7. Click Modify This Form<\/strong>.<\/p>\n\n\n
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\"Modify<\/figure><\/div>\n\n\n
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8. Select Pricing<\/strong>.<\/p>\n\n\n\n
9. Check the Allow for Dynamic Prices to be passed to form<\/strong> box.<\/p>\n\n\n\n
10. Click Save Property<\/strong>.<\/p>\n\n\n\n
11. Close the FlexForms Editor<\/strong> window.<\/p>\n\n\n
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\"Enable<\/figure><\/div>\n\n\n
\n\n\n\n
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12. Click Save<\/strong> on the Primary<\/em> tile window.<\/p>\n\n\n
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\"Save<\/figure><\/div>\n\n\n
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Promote the payment flow to Live<\/em><\/strong><\/a> and resend the dynamic pricing string to confirm the price is displayed on the payment form.<\/p>\n\n\n\n
4. Contact Merchant Support<\/h3>\n\n\n\n
If you keep receiving a 500 error even after you have explored all possible solutions, please contact CCBill Merchant Support<\/a>.<\/p>\n\n\n\n
Our support services are available 24\/7 and will investigate the issue and assist with further troubleshooting.<\/p>\n\n\n\n
Dynamic Pricing Error Codes (JPost)<\/h2>\n\n\n\n
\n\n\n\n
ERROR CODE<\/th>ERROR<\/th>SOLUTION<\/th><\/tr><\/thead>
Invalid Digest<\/strong><\/td>The value for the formDigest<\/strong> variable is incorrect.<\/td>Check the parameters used to create the MD5 Hash<\/strong> and create a new formDigest value<\/a> if necessary.<\/td><\/tr>
Invalid Request (1)<\/strong><\/td>The request is missing the clientAccnum<\/strong>, clientSubacc<\/strong>, or formName<\/strong> variable.<\/td>Confirm that the clientAccnum<\/strong>, clientSubacc<\/strong>, and formName<\/strong> variables are present and that their values are in the correct format.<\/td><\/tr>
Invalid Request (2)<\/strong><\/td>A temporary database connection error.<\/td>Wait for a few moments and resend the dynamic pricing request.<\/td><\/tr>
Invalid Request (6)<\/strong><\/td>The payment form is not properly setup for Dynamic Pricing.<\/td>Confirm that the payment form is configured for Dynamic Pricing<\/a> and review subaccount settings.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n","protected":false},"excerpt":{"rendered":"
This brief guide explains what causes specific Dynamic Pricing errors and how to resolve potential issues.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-8015","post","type-post","status-publish","format-standard","hentry","category-admin-portal"],"acf":[],"yoast_head":"\nHow to Fix Dynamic Pricing Errors | CCBill Doc<\/title>\n<meta name=\"description\" content=\"Find out how to resolve Dynamic Pricing errors in a matter of minutes and ensure that your payment flows work flawlessly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ccbill.com\/doc\/dynamic-pricing-errors\" \/>\n<meta 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