{"id":4038,"date":"2022-08-11T07:55:44","date_gmt":"2022-08-11T07:55:44","guid":{"rendered":"https:\/\/ccbill.com\/kb\/?p=4038"},"modified":"2023-03-06T12:24:44","modified_gmt":"2023-03-06T12:24:44","slug":"chatbot-for-website","status":"publish","type":"post","link":"https:\/\/ccbill.com\/kb\/chatbot-for-website","title":{"rendered":"How to Add a Chatbot to Your Website"},"content":{"rendered":"\n<p class=\"h3\">Introduction<\/p>\n\n\n\n<p>Employing a <a href=\"https:\/\/ccbill.com\/blog\/ecommerce-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\">customer service<\/a> representative for every online shopper who requires assistance is impossible. Nevertheless, people still wish for quick and personalized customer service. So, how does an online business tend to numerous potential customers without employing an army of agents? The answer is a chatbot.<\/p>\n\n\n\n<p>Chatbots simulate human responses in digital communication. They help online shoppers navigate through shops, check product stock, find contact information, place orders, track shipments, and much more. Online businesses, <a href=\"https:\/\/ccbill.com\/industries\/ecommerce\" target=\"_blank\" rel=\"noreferrer noopener\">ecommerce<\/a> in particular, recognize the potential of chatbots and employ them any chance they get.<\/p>\n\n\n\n<p>Find out how to add a chatbot to a website using the three most popular methods and explore the possibilities of this versatile tool.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-website-1024x512.png\" alt=\"Adding a Chatbot to a website.\" class=\"wp-image-4039\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-website-1024x512.png 1024w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-website-300x150.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-website-768x384.png 768w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-website.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">What Is a Chatbot?<\/h2>\n\n\n\n<p>A chatbot is a type of software designed to simulate human conversation by providing relevant responses to user input (queries).<\/p>\n\n\n\n<p>Chatbots are an increasingly popular customer service tool for online businesses, especially the ecommerce industry, because they:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reply in record times.<\/li>\n\n\n\n<li>Serve customers 24\/7\/365.<\/li>\n\n\n\n<li>Require minimal maintenance.<\/li>\n\n\n\n<li>Serve a multitude of customers simultaneously.<\/li>\n\n\n\n<li>Add a human touch to online shopping and compensate for the lack of in-person customer service.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-vivid-cyan-blue-color has-css-opacity has-vivid-cyan-blue-background-color has-background is-style-wide\"\/>\n\n\n\n<p><strong>Note:<\/strong> Learn more about <a href=\"https:\/\/ccbill.com\/blog\/chatbot-ecommerce\" target=\"_blank\" rel=\"noreferrer noopener\">chatbots in Ecommerce<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-vivid-cyan-blue-color has-css-opacity has-vivid-cyan-blue-background-color has-background is-style-wide\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Chatbot Types<\/h3>\n\n\n\n<p>Depending on how they generate responses, chatbots can be divided into two categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rule-based (scripted) chatbots.<\/strong> A chatbot of this type looks for keywords or key phrases in user queries and matches them to pre-written (scripted) responses.<\/li>\n\n\n\n<li><strong>Artificial intelligence (AI) chatbots.<\/strong> This kind of chatbot looks at the context behind user queries and generates a response using artificial intelligence.<\/li>\n<\/ul>\n\n\n\n<p>Businesses should be aware of both categories' advantages and disadvantages before choosing which to deploy.<\/p>\n\n\n\n<p>Rule-based chatbots excel in cases where users seek information (contact information, customer support channels, and FAQs and documentation), but answer queries only if they are formatted in a particular way. In addition, rule-based chatbots may fail to understand queries with typos. <\/p>\n\n\n\n<p>AI chatbots excel at page navigation, product filtering, and providing all kinds of useful information. The caveat to these chatbots is that they take slightly longer to generate responses and may misinterpret language they are not taught (for example, abbreviations or jargon).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Adding a Chatbot to Your Website<\/h2>\n\n\n\n<p>There are three ways to add a chatbot to a website:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Using the Meta Chat Plugin.<\/li>\n\n\n\n<li>Using a no-code chatbot platform.<\/li>\n\n\n\n<li>Creating a chatbot via a chatbot provider\u2019s API.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Meta Chat Plugin<\/h3>\n\n\n\n<p>Facebook page owners can integrate the Messenger chatbot to their business website using Meta\u2019s Chat Plugin. <\/p>\n\n\n\n<p>To add the Chat Plugin to your website:<\/p>\n\n\n\n<p>1. Log in to your Facebook account.<\/p>\n\n\n\n<p>2. Navigate to your page by selecting the shortcut on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The left-hand <strong>Shortcut<\/strong> panel.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"268\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-plugin.png\" alt=\"The shortcut panel in the Meta Chatbot menu.\" class=\"wp-image-4042\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-plugin.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-plugin-300x101.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-plugin-768x257.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>The right-hand <strong>Your Pages and Profiles<\/strong> panel.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"283\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-pages-profiles.png\" alt=\"The Your Pages and Profiles menu in Meta Chatbot.\" class=\"wp-image-4041\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-pages-profiles.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-pages-profiles-300x106.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-pages-profiles-768x272.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>3. Scroll down the <em>Manage Page<\/em> panel and select <strong>Settings.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"283\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-settings.png\" alt=\"The Manage Page panel in Meta Chatbot.\" class=\"wp-image-4043\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-settings.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-settings-300x106.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-settings-768x272.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>4. Select <strong>Messaging.<\/strong><\/p>\n\n\n\n<p>5. Under the <em>Add Messenger to your website <\/em>panel, click <strong>Get Started.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"798\" height=\"170\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-get-started.png\" alt=\"Add Messenger to your website panel in the Meta Chatbot.\" class=\"wp-image-4040\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-get-started.png 798w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-get-started-300x64.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-get-started-768x164.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/figure><\/div>\n\n\n<p>6. Under the <em>Set up your Chat Plugin <\/em>tab, select <strong>Set up.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"244\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-set-up.png\" alt=\"Set Up Meta Chatbot.\" class=\"wp-image-4044\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-set-up.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-set-up-300x92.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-set-up-768x234.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>7. Depending on whether the website was built from scratch or using a website builder, pick the appropriate setup method.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"298\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-setup-method.png\" alt=\"Select Meta Chatbot setup method.\" class=\"wp-image-4045\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-setup-method.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-setup-method-300x112.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-setup-method-768x286.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>8. Select a language for the chatbot.<\/p>\n\n\n\n<p>9. Provide the domain of the website where the chatbot will appear.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"274\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-website-url.png\" alt=\"Enter URL where the Meta Chatbot is going to appear.\" class=\"wp-image-4046\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-website-url.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-website-url-300x103.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/meta-chat-website-url-768x263.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>10. Copy the chatbot\u2019s code.<\/p>\n\n\n\n<p>11. Paste the code after the &lt;body&gt; tag in the .html files of pages where the chatbot should appear.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to a WordPress Website<\/h4>\n\n\n\n<p><strong>Prerequisite: <\/strong>The person adding the Chat Plugin must be the business page\u2019s administrator and logged in to Facebook before proceeding with the following steps.<\/p>\n\n\n\n<p>1. Open <strong>WP admin.<\/strong><\/p>\n\n\n\n<p>2. Hover over the <strong>Plugins <\/strong>button in the left-hand menu.<\/p>\n\n\n\n<p>3. Select <strong>Add New.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"210\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-meta-chatbot-wordpress.png\" alt=\"Adding a Meta Chatbot in WordPress.\" class=\"wp-image-4069\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-meta-chatbot-wordpress.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-meta-chatbot-wordpress-300x79.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-meta-chatbot-wordpress-768x202.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>4. Enter <em>Facebook Chat Plugin<\/em> in the search bar.<\/p>\n\n\n\n<p>5. Click <strong>Install Now<\/strong> in the Facebook Chat Plugin tab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"231\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/activate-meta-chatbot-wordpress.png\" alt=\"Install Facebook Chat in WordPress.\" class=\"wp-image-4067\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/activate-meta-chatbot-wordpress.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/activate-meta-chatbot-wordpress-300x87.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/activate-meta-chatbot-wordpress-768x222.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>6. Activate the plugin.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to ManyChat<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-css-opacity has-pale-cyan-blue-background-color has-background is-style-wide\"\/>\n\n\n\n<p><strong>Note:<\/strong> If you have a ManyChat account, log in to it and skip to step 13.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-css-opacity has-pale-cyan-blue-background-color has-background is-style-wide\"\/>\n\n\n\n<p>1. Visit the <a href=\"https:\/\/manychat.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">ManyChat website<\/a>.<\/p>\n\n\n\n<p>2. Click <strong>Get Started Free.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"194\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-account-setup.png\" alt=\"Set up ManyChat account.\" class=\"wp-image-4077\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-account-setup.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-account-setup-300x73.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-account-setup-768x186.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>3. Select <strong>Facebook Messenger.<\/strong><\/p>\n\n\n\n<p>4. Click <strong>Continue With Facebook <\/strong>to connect ManyChat to your account.<\/p>\n\n\n\n<p>5. Confirm permissions.<\/p>\n\n\n\n<p>6. Confirm your email address.<\/p>\n\n\n\n<p>7. Enter the verification code.<\/p>\n\n\n\n<p>8. Click <strong>Connect<\/strong> next to the Facebook page whose chatbot you want to add to your website.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"198\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-manychat-meta-chatbot.png\" alt=\"Connect Facebook Page and ManyChat.\" class=\"wp-image-4074\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-manychat-meta-chatbot.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-manychat-meta-chatbot-300x74.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-manychat-meta-chatbot-768x190.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>9. Click <strong>Next.<\/strong><\/p>\n\n\n\n<p>10. Select <strong>Inbox <\/strong>and click <strong>Start For Free.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"328\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-business-plan-free.png\" alt=\"Start with ManyChat free plan.\" class=\"wp-image-4078\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-business-plan-free.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-business-plan-free-300x123.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-business-plan-free-768x315.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>11. Click <strong>Start With Free Plan.<\/strong><\/p>\n\n\n\n<p>12. Answer questions regarding the purpose of your account.<\/p>\n\n\n\n<p>13. Select the <strong>Growth Tools<\/strong> tab in the left-hand panel.<\/p>\n\n\n\n<p>14. Click <strong>+ New Growth Tool.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"268\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-new-growth-tool.png\" alt=\"Add new growth tool in ManyChat.\" class=\"wp-image-4081\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-new-growth-tool.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-new-growth-tool-300x101.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-new-growth-tool-768x257.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>15. Scroll down and select <strong>Customer Chat.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"263\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-customer-chat-1.png\" alt=\"The customer chat option durring the ManyChat setup process.\" class=\"wp-image-4079\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-customer-chat-1.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-customer-chat-1-300x99.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-customer-chat-1-768x252.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>16. Click <strong>Install JavaScript Snippet.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"270\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-javascript-snippet.png\" alt=\"Install JavaScript snippet in ManyChat.\" class=\"wp-image-4080\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-javascript-snippet.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-javascript-snippet-300x101.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/manychat-javascript-snippet-768x259.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>17. Click <strong>Install ManyChat Snippet.<\/strong><\/p>\n\n\n\n<p>18. Copy the code and paste it on pages where you want the chatbot to appear.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"290\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/paste-manychat-code-website.png\" alt=\"Paste Chatbot code on website.\" class=\"wp-image-4082\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/paste-manychat-code-website.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/paste-manychat-code-website-300x109.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/paste-manychat-code-website-768x278.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to Chatfuel<\/h4>\n\n\n\n<p>1. Sign up\/log in to your <a href=\"https:\/\/chatfuel.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Chatfuel<\/a> account with Facebook.<\/p>\n\n\n\n<p>2. Confirm permissions.<\/p>\n\n\n\n<p>3. Answer questions about your business.<\/p>\n\n\n\n<p>4. Click <strong>Connect Facebook Page.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"260\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-facebook-page.png\" alt=\"Connect Chatbot with Chatfuel.\" class=\"wp-image-4072\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-facebook-page.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-facebook-page-300x98.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-facebook-page-768x250.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>5. Click <strong>Connect <\/strong>next to the correct page.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"180\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-facebook-chatfuel.png\" alt=\"Connecting the Facebook Business Page and Chatfuel.\" class=\"wp-image-4073\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-facebook-chatfuel.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-facebook-chatfuel-300x68.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/connect-facebook-chatfuel-768x173.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>6. Select a plan.<\/p>\n\n\n\n<p>7. Click <strong>Automation <\/strong>in the left-hand panel.<\/p>\n\n\n\n<p>8. Select <strong>Flows<\/strong>&gt;<strong>Add Blank Flow<\/strong>&gt;<strong>Add Messenger Flow.<\/strong><\/p>\n\n\n\n<p>9. Choose <strong>Website<\/strong> as your entry point.<\/p>\n\n\n\n<p>10. Select <strong>Customer Chat.<\/strong><\/p>\n\n\n\n<p>11. Click the contents of the block that appears.<\/p>\n\n\n\n<p>12. Enter your website\u2019s URL in the <strong>Website Domain <\/strong>field.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"244\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-enter-url.png\" alt=\"Enter website Domain in Chatfuel.\" class=\"wp-image-4085\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-enter-url.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-enter-url-300x92.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatfuel-enter-url-768x234.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to a Shopify Website<\/h4>\n\n\n\n<p>1. Log in to <a href=\"https:\/\/www.shopify.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Shopify<\/a>.<\/p>\n\n\n\n<p>2. Select the store for which the chatbot is intended.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"244\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/shopify-add-chatbot.png\" alt=\"Select store in Shopify.\" class=\"wp-image-4083\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/shopify-add-chatbot.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/shopify-add-chatbot-300x92.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/shopify-add-chatbot-768x234.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>3. On the left-hand admin panel, select the desired sales channel (store, blog, etc.).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"248\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-shopify-store.png\" alt=\"Select the desired sales channel in Shopify.\" class=\"wp-image-4068\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-shopify-store.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-shopify-store-300x93.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/add-chatbot-shopify-store-768x238.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>4. Select <strong>Themes<\/strong>.<\/p>\n\n\n\n<p>5. Click the <strong>Customize <\/strong>button next to the Current Theme.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"204\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/customize-theme-chatbot-shopify.png\" alt=\"Customize theme in Shopify.\" class=\"wp-image-4075\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/customize-theme-chatbot-shopify.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/customize-theme-chatbot-shopify-300x77.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/customize-theme-chatbot-shopify-768x196.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>6. Click the three dots icon in the upper left corner.<\/p>\n\n\n\n<p>7. Select <strong>Edit Code.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"240\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/edit-code-chatbot-shopify.png\" alt=\"Edit code to add chatbot in Shopify.\" class=\"wp-image-4076\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/edit-code-chatbot-shopify.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/edit-code-chatbot-shopify-300x90.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/edit-code-chatbot-shopify-768x230.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>8. Locate the main theme file (typically named <em>theme.liquid<\/em>).<\/p>\n\n\n\n<p>9. Scroll down to the &lt;body&gt; tag and paste the Chat Plugin code snippet in the first line after it.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"184\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatbot-code-snippet-shopify.png\" alt=\"Adding the chatbot code snippet in Shopify.\" class=\"wp-image-4070\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatbot-code-snippet-shopify.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatbot-code-snippet-shopify-300x69.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/chatbot-code-snippet-shopify-768x177.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>10. Save.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to a Wix Website<\/h4>\n\n\n\n<p><strong>Prerequisite: <\/strong>To add custom code to a Wix website, the website owner must upgrade to a paid plan and connect a custom domain.<\/p>\n\n\n\n<p>1. Log in to your <a href=\"https:\/\/www.wix.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Wix<\/a> account. This will open the Wix dashboard.<\/p>\n\n\n\n<p>2. Click <strong>Settings <\/strong>in the left-hand panel.<\/p>\n\n\n\n<p>3. Scroll down to the <strong>ADVANCED <\/strong>section and click <strong>Custom code.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"223\" src=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/wix-website-chatbot.png\" alt=\"Add custom chatbot code in Wix.\" class=\"wp-image-4084\" srcset=\"https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/wix-website-chatbot.png 800w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/wix-website-chatbot-300x84.png 300w, https:\/\/ccbill.com\/kb\/wp-content\/uploads\/2022\/08\/wix-website-chatbot-768x214.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<p>4. Click + <strong>Add Custom Code<\/strong> in the upper right corner of the page.<\/p>\n\n\n\n<p>5. Paste the Chat Plugin code snippet in the <strong>Paste the code snippet here <\/strong>section.<\/p>\n\n\n\n<p>6. Enter a recognizable name for the code, for example, <em>Messenger.<\/em><\/p>\n\n\n\n<p>7. Specify whether Wix should add the custom code to specific pages or all pages.<\/p>\n\n\n\n<p>8. Select <strong>Head<\/strong> as the section to which the code should be applied.<\/p>\n\n\n\n<p>9. Click <strong>Apply.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to a Squarespace Website<\/h4>\n\n\n\n<p><strong>Prerequisite: <\/strong>Users who want to add custom code to their website must upgrade to the Business or Commerce plan.<\/p>\n\n\n\n<p>1. Log in to your <a href=\"https:\/\/www.squarespace.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Squarespace<\/a> account.<\/p>\n\n\n\n<p>2. Click <strong>Settings<\/strong> in the admin panel.<\/p>\n\n\n\n<p>3. Scroll down and click <strong>Advanced.<\/strong><\/p>\n\n\n\n<p>4. Click <strong>Code Injection.<\/strong><\/p>\n\n\n\n<p>5. Paste the Chat Plugin code snippet in the Footer section.<\/p>\n\n\n\n<p>6. <strong>Save.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Adding Chat Plugin to a Webflow Website<\/h4>\n\n\n\n<p><strong>Prerequisite: <\/strong>Users must be using a paid plan to add custom code to a Webflow website.<\/p>\n\n\n\n<p>1, Log in to your <a href=\"https:\/\/webflow.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Webflow<\/a> account.<\/p>\n\n\n\n<p>2. Select the website for which the chatbot is intended.<\/p>\n\n\n\n<p>3. Click the Webflow logo in the upper left corner of the page.<\/p>\n\n\n\n<p>4. Select <strong>Project Settings.<\/strong><\/p>\n\n\n\n<p>5. Select the <strong>Custom Code <\/strong>tab.<\/p>\n\n\n\n<p>6. Paste the Chat Plugin code snippet in the <strong>Footer<\/strong> section.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use a No-Code Chatbot Platform<\/h3>\n\n\n\n<p>No-code chatbot platforms allow users with limited or no coding knowledge to design and deploy chatbots. These platforms include user-friendly visual interfaces that make it easy to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design the infrastructure of the conversation.<\/li>\n\n\n\n<li>Create chatbot triggers.<\/li>\n\n\n\n<li>Add content to responses.<\/li>\n<\/ul>\n\n\n\n<p>Because of that, no-code chatbot platforms are the most popular option for creating chatbots. This popularity is reflected in the array of platforms users can choose from.<\/p>\n\n\n\n<p>Examples of no-code chatbot platforms include:<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-background\" style=\"background-color:#e7f5fe\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">PLATFORM<\/th><th class=\"has-text-align-center\" data-align=\"center\">PROS<\/th><th class=\"has-text-align-center\" data-align=\"center\">CONS<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong><a href=\"https:\/\/wotnot.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">WotNot<\/a><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Deployment channels include websites, Messenger, WhatsApp, SMS, and mobile apps.<br>Supports multiple channels from websites.<\/li><br><li>Unlimited messages and conversations.<\/li><br><li>Integrates with Salesforce, Shopify, Zoho, WordPress, Slack, Dialogflow, IBM Watson, etc.<\/li><\/ul><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Limited to 10 bots per account.<\/li><\/ul><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong><a href=\"https:\/\/www.intercom.com\/customizable-bots\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Intercom<\/a><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Gives users the ability to integrate conversations from social media platforms into a customer relationship management system (CRM).<\/li><br><li>Good client support.<\/li><\/ul><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>No free version.<\/li><br><li>Complex user interface.<\/li><\/ul><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong><a href=\"https:\/\/landbot.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Landbot<\/a><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Free version is available.<\/li><br><li>User-friendly.<\/li><br><li>Several integrations are available.<\/li><\/ul><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Integrations are only available in the paid plan.<\/li><br><li>A limited number of conversations.<\/li><\/ul><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create a Chatbot via a Chatbot Provider's API<\/h3>\n\n\n\n<p>Chatbot <a href=\"https:\/\/ccbill.com\/kb\/what-is-api-integration\" target=\"_blank\" rel=\"noreferrer noopener\">API integration<\/a> refers to connecting a chatbot to a website using an application programming interface (<a href=\"https:\/\/ccbill.com\/kb\/what-is-an-api\" target=\"_blank\" rel=\"noreferrer noopener\">API<\/a>). APIs allow different applications to send information to each other.<\/p>\n\n\n\n<p>Chatbot API use cases include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data collection<\/li>\n\n\n\n<li>AI\/<a href=\"https:\/\/phoenixnap.com\/glossary\/what-is-machine-learning\" target=\"_blank\" rel=\"noreferrer noopener\">machine learning<\/a><\/li>\n\n\n\n<li>Response automatization<\/li>\n\n\n\n<li>Content-rich responses<\/li>\n\n\n\n<li>Retrieving order and shipping data<\/li>\n<\/ul>\n\n\n\n<p>Chatbot API integration is done by developing custom connections, using an integration platform, or via a connector application. Most chatbot APIs have a separate platform and require the user to add code to their website or enable a plugin in the case of a website builder.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-css-opacity has-pale-cyan-blue-background-color has-background is-style-wide\"\/>\n\n\n\n<p><strong>Note:<\/strong> Merchants can integrate chatbots with <a href=\"https:\/\/ccbill.com\/doc\/ccbill-restful-transaction-api\" target=\"_blank\" rel=\"noreferrer noopener\">payment APIs<\/a> to provide payments via chatbots. Chatbots can initiate payments and return a payment URL for customers. This type of sales channel is very popular in <a href=\"https:\/\/ccbill.com\/blog\/omnichannel-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">omnichannel marketing<\/a>. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-css-opacity has-pale-cyan-blue-background-color has-background is-style-wide\"\/>\n\n\n\n<p>Examples of chatbot APIs include:<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-background\" style=\"background-color:#e7f5fe\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">PLATFORM<\/th><th class=\"has-text-align-center\" data-align=\"center\">PROS<\/th><th class=\"has-text-align-center\" data-align=\"center\">CONS<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong><a href=\"https:\/\/dialogflow.cloud.google.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Dialogflow<\/a><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Utilizes text and voice commands.<\/li><br><li>Comes with pre-built features (Flight details, Restaurant menu, Currency conversion)<\/li><\/ul><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Not flexible.<\/li><br><li>Limited to one webhook per project.<\/li><br><li>Poor customer support.<\/li><\/ul><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong><a href=\"https:\/\/aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Amazon Lex<\/a><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Implements deep learning and natural language processing.<\/li><br><li>Offers features similar to Amazon Alexa.<\/li><br><li>Uses speech-to-text conversion<\/li><br><li>Scales up automatically.<\/li><\/ul><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Limited language support.<\/li><br><li>Few deployment channels.<\/li><br><li>Difficult data preparation.<\/li><\/ul><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong><a href=\"https:\/\/dev.botframework.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Microsoft Bot Framework<\/a><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>Connects to numerous platforms (Slack, Facebook Messenger, SMS, Email, etc.).<\/li><br><li>Bots can be made using REST APIs and SDKs.<\/li><\/ul><\/td><td class=\"has-text-align-center\" data-align=\"center\"><ul><li>A paid toolset is required to access most features.<\/li><\/ul><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Benefits of Chatbots: What Do You Gain?<\/h2>\n\n\n\n<p>Chatbots provide substantial benefits to businesses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Low deployment and maintenance costs. <\/strong>Most chatbot platforms offer a free version, but even paid plans are cost-effective compared to hiring in-house representatives. Platforms also come with customer support, meaning most of the maintenance is transferred to a third party.<\/li>\n\n\n\n<li><strong>Improved customer service and support. <\/strong>Chatbots raise customer satisfaction because they reply in real-time and excel at answering frequently asked questions. In cases where human intervention is needed, most chatbots can be automated to turn into live chat.<\/li>\n\n\n\n<li><strong>Easy data collection. <\/strong>Thanks to APIs, chatbot platforms collect data on best-selling products, customer satisfaction ratings, customers\u2019 most common struggles, and concerns, etc. In addition, AI chatbots collect conversations to allow all chatbots in the network to learn from each other.<\/li>\n\n\n\n<li><strong>Better customer data analysis. <\/strong>More data collected means more information from which to gain insight. In addition, chatbot platforms typically collect all data in one place (often a CRM), making it easier to manage and analyze.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/ccbill.com\/blog\/ecommerce-personalization\" target=\"_blank\" rel=\"noreferrer noopener\">Easy personalization<\/a>. <\/strong>Chatbots can be programmed to retrieve customer data to provide a personalized experience.<\/li>\n\n\n\n<li><strong>Better customer engagement. <\/strong>On average, chatbots have a 35-40% engagement rate, but the percentage can go as high as <a href=\"https:\/\/www.intercom.com\/blog\/the-state-of-chatbots\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">90%<\/a> when a chatbot features a clever and attractive design.<\/li>\n\n\n\n<li><strong>High customer satisfaction. <\/strong>Chatbots reply quickly and accurately, increasing the quality of customer service.<\/li>\n\n\n\n<li><strong>Competitive advantage.<\/strong> Customers are likely to give up on a purchase when a business fails to provide easy access to important information. According to PSFK, <a href=\"https:\/\/www.columbusglobal.com\/en-gb\/blog\/why-chatbots-are-essential-for-customer-satisfaction#:~:text=According%20to%20PSFK%2C%2074%25%20of,and%20give%20a%20warm%20welcome.\">7<\/a><a href=\"https:\/\/www.columbusglobal.com\/en-gb\/blog\/why-chatbots-are-essential-for-customer-satisfaction#:~:text=According%20to%20PSFK%2C%2074%25%20of,and%20give%20a%20warm%20welcome.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">4<\/a><a href=\"https:\/\/www.columbusglobal.com\/en-gb\/blog\/why-chatbots-are-essential-for-customer-satisfaction#:~:text=According%20to%20PSFK%2C%2074%25%20of,and%20give%20a%20warm%20welcome.\" target=\"_blank\" rel=\"noreferrer noopener\">%<\/a> of users prefer using chatbots to find answers to simple questions.<\/li>\n\n\n\n<li><strong>Unlimited application possibilities.<\/strong> Chatbots have a plethora of use cases, and new features are constantly being developed.<\/li>\n<\/ul>\n\n\n\n<p class=\"h3\">Conclusion<\/p>\n\n\n\n<p>Given their popularity and versatility, it is safe to say that chatbots will be used for years to come. <\/p>\n\n\n\n<p>Use the information provided in this guide to choose a solution that suits your business and add a chatbot to your website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The article explores different chatbot solutions and provides detailed instructions for adding a chatbot on popular content management platforms.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14,15],"tags":[],"class_list":["post-4038","post","type-post","status-publish","format-standard","hentry","category-web-development","category-wordpress"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How 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