{"id":572,"date":"2020-11-12T09:12:38","date_gmt":"2020-11-12T09:12:38","guid":{"rendered":"https:\/\/ccbill.com\/kb\/?p=572"},"modified":"2023-03-06T09:19:39","modified_gmt":"2023-03-06T09:19:39","slug":"payment-transaction-failed-reminder-magento","status":"publish","type":"post","link":"https:\/\/ccbill.com\/kb\/payment-transaction-failed-reminder-magento","title":{"rendered":"How To Set Up Payment Transaction Failed Email in Magento"},"content":{"rendered":"\n

Introduction<\/p>\n\n\n\n

Customers appreciate a smooth and straightforward checkout process. Occasionally, human errors or technical issues can prevent customers from completing a purchase.<\/p>\n\n\n\n

Magento sends automated emails to notify store administrators if a payment has failed.<\/p>\n\n\n\n

When a payment fails, your ability to react quickly has an immediate impact on your revenue. By helping customers and providing timely support, you reinforce your brand\u2019s reputation in the long run. <\/p>\n\n\n\n

Follow the instructions in this guide to find out<\/strong> how to set up Payment Failed Emails in Magento<\/strong>.<\/p>\n\n\n

\n
\"Set<\/figure><\/div>\n\n\n

How to Configure Payment Failed Emails in Magento<\/h2>\n\n\n\n

Magento allows you to customize default email templates. By creating a custom template, you define specific rules for sending automated emails.<\/p>\n\n\n\n

Customize Payment Failed Email Template<\/h3>\n\n\n\n

Edit the Payment Failed email template by changing its HTML structure. You can insert system variables to better fit your store's requirements. These variables help you identify the customer, and the Payment Failed<\/em> reasons more efficiently.<\/p>\n\n\n\n

Load Default Template<\/h4>\n\n\n\n

To locate the Payment Failed email template:<\/p>\n\n\n\n

1. Access the Magento Dashboard<\/strong>.<\/p>\n\n\n\n

2. Expand the Marketing<\/strong> menu. <\/p>\n\n\n\n

3. Select Email Templates<\/strong>.<\/p>\n\n\n\n

\"Location<\/figure>\n\n\n\n

4. Click the Add New Template<\/strong> tab. <\/p>\n\n\n

\n
\"Option<\/figure><\/div>\n\n\n

5. Expand the drop-down menu in the Template<\/strong> field. <\/p>\n\n\n\n

6. Select the Payment Failed<\/strong> template.<\/p>\n\n\n

\n
\"Select<\/figure><\/div>\n\n\n

7. Click the Load Template<\/strong> button.<\/p>\n\n\n\n

\"Load<\/figure>\n\n\n\n

8. Loading the default template fills the Template Subject<\/strong> and Template Content<\/strong> fields.<\/p>\n\n\n\n

Customize Template<\/h4>\n\n\n\n

To edit the default Payment Failed email template:<\/p>\n\n\n\n

1. Enter a Template Name.<\/strong><\/p>\n\n\n\n

2. If necessary, change the Template Subject<\/strong> to suit your needs.<\/p>\n\n\n\n

3. Optionally, add CSS Styles in the Template Styles<\/strong> section. <\/p>\n\n\n\n

4. Modify the HTML in the Template Content<\/strong> field to edit the email\u2019s body.<\/p>\n\n\n

\n
\"Options<\/figure><\/div>\n\n\n

5. Use the Insert Variable<\/strong> option to add system variables to the Template Content field. <\/p>\n\n\n\n

6. By selecting a variable from the list, you insert a system variable at the cursor location in the Template Content field.<\/p>\n\n\n

\n
\"List<\/figure><\/div>\n\n\n

7. Select Preview Template<\/strong> to see the changes you implemented. <\/p>\n\n\n\n

8. Once satisfied with the template, click Save Template<\/strong>.<\/p>\n\n\n\n

\"Preview<\/figure>\n\n\n\n

The custom email template you created is now accessible from the main Email Templates<\/strong> page. <\/p>\n\n\n\n

Configure Failed Payment Email Sending<\/h3>\n\n\n\n

After creating a custom email template, define the rules for sending Failed Payment Emails.<\/p>\n\n\n\n

1. Select Stores<\/strong> in the main Magento dashboard. <\/p>\n\n\n\n

2. Click the Configuration<\/strong> option.<\/p>\n\n\n

\n
\"Path<\/figure><\/div>\n\n\n

3. Expand the Sales drop-down menu.<\/p>\n\n\n\n

4. Select the Checkout <\/strong>option. <\/p>\n\n\n\n

5. Expand the Payment Failed Emails<\/strong> section.<\/p>\n\n\n

\n
\"Location<\/figure><\/div>\n\n\n

6. Uncheck the Use system value<\/strong> box for the Payment Failed Template<\/em> field.<\/p>\n\n\n\n

7. Expand the Payment Failed Template drop-down menu. <\/p>\n\n\n\n

8. Select the custom template you created previously. In this example, the name of the template is MyPaymentFailedTemplate.<\/em><\/p>\n\n\n\n

\"Select<\/figure>\n\n\n\n

9. The Payment Failed Email Sender<\/strong> field defines the store contact that appears as the email sender.<\/p>\n\n\n\n

10. The Payment Failed Email Receiver<\/strong> allows you to define the store contact that receives the failed payment email.<\/p>\n\n\n\n

11. Enter the email address of the individuals\/departments that need to receive a copy of the email. Separate email addresses using a comma \u201c,<\/strong>\u201d. <\/p>\n\n\n\n

12. Decide if you want a copy of the email to be sent as a BCC<\/strong> (blind carbon copy) or a separate email<\/strong>. The recipients' email addresses are not visible to the customer.<\/p>\n\n\n\n

\"Define<\/figure>\n\n\n\n

13. Click Save Config<\/strong> once you have established the rules for sending Payment Failed Emails.<\/p>\n\n\n\n

Conclusion<\/p>\n\n\n\n

You have created a custom template and defined the recipients for Payment Failed Emails in Magento. Magento is going to automatically inform you anytime a customer has issues with completing their payment. <\/p>\n\n\n\n

The information provided within the email helps you quickly evaluate the situation and take urgent action to assist your customers.<\/p>\n","protected":false},"excerpt":{"rendered":"

The outlined steps explain how to edit Payment Failed Email templates and set up email sending rules in Magento.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,13],"tags":[],"class_list":["post-572","post","type-post","status-publish","format-standard","hentry","category-e-commerce","category-payment-processing"],"acf":[],"yoast_head":"\nSet Up Payment Transaction Failed Email in Magento | CCBill KB<\/title>\n<meta name=\"description\" content=\"Learn how to configure Payment Failed Emails in Magento. 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