CCBill is the payment processor for your subscription. We do not own or operate the website you are referring to. CCBill's Terms and Conditions state that we bill only for your ability to access the site. Because CCBill does not produce the content posted on the site we are unable to authorize a refund or guarantee your satisfaction with the content.
A copy of CCBill's Terms and Conditions is posted on the purchase page of the website you subscribed to. This page is also available on CCBill's Web site.
How to contact the owner of the website?
Website owners should display contact information on a clearly visible location. If you are having difficulties finding the information you’re looking for, contact CCBill Support.