Ubersmith

ubersmith

Ubersmith is a leader in subscription business management software for organizations of all sizes. The company’s suite of usage-based billing, quoting, order management, infrastructure management, and help desk ticketing solutions is integrated, open, and scalable. Hundreds of companies rely on Ubersmith to better serve their customers, better run their businesses, shorten time-to-market and boost overall efficiency.

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Company Overview

Founded in 2002, Ubersmith is a leader in subscription business management software for organizations of all sizes. The company’s suite of usage-based billing, quoting, order management, infrastructure management, and help desk ticketing solutions is integrated, open, and scalable. Hundreds of companies rely on Ubersmith to better serve their customers, better run their businesses, shorten time-to-market, and boost overall efficiency. Our customers include Atlantic Metro Communications, Community Energy, Console Inc, Endurance International, GMO Cloud, Liquid Web, Namecheap, Nexusguard, T5 Data Centers, and Zenlayer. Our platform is integrated with dozens of payment processors, QuickBooks, domain registrars, and SSL providers. Headquartered in NYC, Ubersmith is an INAP company with locations in Troy, NY; Washington, DC; Montreal, QC; and the Philippines.

What we offer

  • Usage-Based Billing
  • Order Management
  • Help Desk Ticketing
  • Infrastructure Management

Top reasons

  • Increase Revenue by optimizing your subscription offering

  • Enhance the Customer Experience and provide complete customer satisfaction and loyalty

  • Secure Your Customer Data and ensure your company’s information is protected

  • Rely on a Mature Platform with over 15 years of expertise

How to use

The product can be used for the following: - Subscription billing and payments - Usage-based resource billing - Suspensions and cancellations - Dynamic product catalog - Sales quoting and customer electronic signature - Order processing and workflow management - Client and service provisioning - Infrastructure management - Monitoring, alerts and control - Server, network, power, virtual and cloud resources - Service-device association - Rack-level inventory - Help desk ticketing - Automated ticket escalations and actions - Association with clients, service and device - Time and ticket tracking - Customer relationship management - Comprehensive account management - Real-time device monitoring - Access to support ticketing

Product
Ubersmith Documents
CCBill Knowledge Base

Support Information

Ubersmith offers high-quality support services from your trial all the way through on boarding, installation, and future upgrades. Our global support team wants to make sure that you and your organization are taking full advantage of the capabilities our software has to offer, and we want to know more about how we can further enhance Ubersmith. All Ubersmith subscriptions offer support by email, ticket or phone during weekday business hours, 8am to 6pm Eastern Time Zone. We support many international clients, and we are often responsive off hours. Email us at support@ubersmith.com Note: For security and prompt response times, please use your company email address when emailing our support team.

Compatible with

  • FlexForms
  • WebHooks
  • Subscriptions

Tech Specs

Current Version
Ubersmith version 4.1

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