For What Reasons Would My Bank Decline My Purchase?

The following are common error messages you might receive if your bank or credit card company declines authorization for payment. Please be advised that approvals and errors are issued by the Banking Network; they are not controlled by CCBill. You might consider re-submitting your payment using an alternate form of billing to successfully create a subscription.

Some of the most frequent decline reasons are:

  • Invalid Card: Please do not put any spaces between the card numbers when entering them into the field. Also, be sure to input the correct CVV2 number (the last 3 numbers shown on the back side of your credit card).
  • Pick Up Card: This credit card has been reported as lost or stolen. Please contact your bank or financial institution immediately regarding this decline.
  • Service Not Available: Validation has been requested from your bank or financial institution and they have denied authorization for this purchase. Please contact your bank or financial institution for further information.
  • Sale Declined by Credit Card Network: The Banking Network rejected the sale. Try using the card again later. Blocks by the Banking Network are usually resolved within 24 hours.

Have you received an email that reads “Follow up to your declined CCBill Purchase?

We apologize for this inconvenience, but as one of the leading online payment processors in the world, CCBill is dedicated to protecting our customers against possible fraudulent charges. In many cases, our representatives are able to override these declined transactions within a short time frame from the attempt, however, this is not true in all cases.

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