Quantum Metric

Have you ever tried to buy something online and couldn’t? We fix that! By simplifying the discovery of digital customer struggle combined with a unique perspective of putting customer experience improvement opportunities in relation to revenue impact, QM helps enterprises identify and prioritize real revenue recovery.

Visit Quantum Metric

Company Overview

Based in Monument, Colorado, QM is a SaaS customer experience analytics company monitoring over $30B of eCommerce. Powered by a technology built for the enterprise, QM automatically detects customer struggle and frustration to drive actionable insights and recover significant lost revenue. QM is the result of a “do everything better” mindset coupled with an “innovation first” culture. Supported by pixel-perfect session replay, QM lets businesses understand their customers’ behavior from the point of entry to the moment they exit the website.

What we offer

  • Customer Experience & Behavior Analytics
  • Pixel-Perfect Session Replay
  • Site performance data and insights
  • Encryption of all data

Top reasons

  • Understand User Frustration / Improved Customer Experience

  • Decrease in MTTI and MTTR

  • Better Customer Support (CSR)

  • Higher Brand Loyalty = More Reoccurring Revenue

How to use

Deploy a small JavaScript tag (5 lines) to all pages including any custom error pages (40X, 500X, etc.) and any maintenance pages. Most enterprises will use a tag manager to deploy QM, and once deployed, QM will do all the configuration in the QM UI. No modification to website is needed.

https://help.quantummetric.com

Support Information

Once a client acquires QM, they are assigned a CSE (Customer Success Engineer) and CST (Customer Success Team). The CSE and his/her CST are the single point of contact for anything QM. This includes (but not limited to) any implementation, training, uncovering opportunities, generating weekly, monthly, and quarterly reports, and/or opening any tickets with QM, etc.

Let's Get You to the Right Place.

Oops! Need help with a subscription or purchase?
Go to billing support.

Thank you for your interest in CCBill's complete ecommerce solution.

We look forward to working with you.