Have you ever tried to buy something online and couldn’t? We fix that! By simplifying the discovery of digital customer struggle combined with a unique perspective of putting customer experience improvement opportunities in relation to revenue impact, QM helps enterprises identify and prioritize real revenue recovery.
Based in Monument, Colorado, QM is a SaaS customer experience analytics company monitoring over $30B of eCommerce. Powered by a technology built for the enterprise, QM automatically detects customer struggle and frustration to drive actionable insights and recover significant lost revenue. QM is the result of a “do everything better” mindset coupled with an “innovation first” culture. Supported by pixel-perfect session replay, QM lets businesses understand their customers’ behavior from the point of entry to the moment they exit the website.
What we offer
Customer Experience & Behavior Analytics
Pixel-Perfect Session Replay
Site performance data and insights
Encryption of all data
Understand User Frustration / Improved Customer Experience
Once a client acquires QM, they are assigned a CSE (Customer Success Engineer) and CST (Customer Success Team). The CSE and his/her CST are the single point of contact for anything QM. This includes (but not limited to) any implementation, training, uncovering opportunities, generating weekly, monthly, and quarterly reports, and/or opening any tickets with QM, etc.