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Home
CCBill Knowledge Base
CCBill Features
- Webhooks User Guide
Contact
- Client Support

Structure:

Structure Layout

Alias:

Member Management
- Member Management Solutions
- Member Management Server Preparation
- User Management
- Background Post
- Datalink Extract
- Webhooks
  - Webhooks Overview
  - Webhooks Events
- Datalink Subscription Management
  - Datalink Subscription Management Overview
  - Transaction Functions Available
- JPost Local
  - JPost Local Overview
Release Notes
Help
- I've been searching the KB and haven't found the answer to my question, what should I do?
Beta
- Where can I find information about CCBill beta products?
Affiliate Account Settings
- I need to edit my Account settings, how can I do that?
- I'm receiving a different payout amount for a program than I used to, why?
- I want to join a sponsor Partner Bonus Program, where can I find the linking Affiliate URL?
- How do the variables in link URLs work?
- What is Affiliate Linking?
- How can I unlink my Affiliate accounts?
- Can I send customers to a different URL than the standard linking URL sends them to?
- My linking URL is not in the same format as the Get Banners section and doesn't work, how can I fix this?
- If I link my Affiliate accounts can I use my Master Affiliate ID within the linking URL for all Affiliate accounts?
- How can I deactivate my Affiliate account?
Affiliates
Premium Features
Forms
Multi-Currency
Pricing Options
- Cross Sales Setup
- Telephone Billing Retirement
Traffic Manager
- What processors work with the Traffic Manager?
Advanced Features
- How can I find information on DataLink?
1099-K
- I don’t live in the US but my account is located in the U.S. do I have to or how do I claim those funds?
- I opened an account in the U.S. for someone else outside the U.S. but they get all the money. How do we report that?
- I want to move my account out of the U.S. Can I do that and can that be retroactive?
- I no longer own the account but it is still in my name but I have not received any of the funds generated. How do I report that?
- Will you be providing me with a breakdown of the fees, refunds, chargebacks, affiliate payouts, and splitee payouts?
- Can I supply tax reporting information (name, address, or TIN) of someone else to report on my account?
- Does the information I give you have to match what is on my account?
- Why aren’t you requiring that we send in signed IRS form W-9s?
- What date do you use for Change of Account Ownerships and are the transactions split between days or billing periods between the seller and buyer?
- How am I supposed to report splitee income when they are not located in the USA?
- How am I supposed to report affiliate income when you won’t provide it to me?
- How am I supposed to get a breakdown of what my splitees were paid so I can 1099 them?
- How do I update my tax information?
- Will my account’s funds be reported under my billing descriptor?
- My account pays out to models and affiliates. Why am I responsible for the entire Gross?
- If I don’t meet the income criteria, do I still need to have valid tax information?
- I own multiple accounts. How is the gross reported (separately or summed)?
- I just bought this account during the tax year. Am I responsible for the transactions under the previous owner?
CCBill Features Overview
- Cancel Discounts
- CCBill User Management
- Cross Sales
- EU Billing
- Free Trials
- Legacy Affiliate System - old
- Loyalty Discounts
- Mobile Forms
- Multi-Currency
- Multi-Language
- Regional Pricing
- Upsales
2.1 Client News
Revenue Builders
- Cancel and Loyalty Discounts
- Promotional Sales
- Upgrades
  - Upgrades Overview
  - Setting Up Upgrades
Products and Features
- The Pricing Admin
- The Form Admin
- Regional Pricing
- Traffic Manager
  - Traffic Manager Overview
  - Processor Integration
Legacy Affiliate System
- General
- Affiliate Grouping
- Trackers
- Advanced Features
Accounting
- How do you determine when to send a payment?
- How can I update my Merchant Account Information?
- My check never arrived, can you reissue payment?
- My wire did not show up in my bank account, can you reissue?
- How long do Wire Transfers take?
- How can I split my account payouts to a business partner or third party?
- What is a reconcile?
- What are the CCBill Payout Options?
Reports
- Where can I review Check Amounts?
- What report shows today's transactions?
- How can I view my sign up form traffic?
Consumer Tools
- How can I look up a Consumer?
- How do I Refund or Void a Transaction?
- How can I cancel a subscription?
- Can I change the price of an existing subscription
Admin Portal
- General
- Administrative Access
  - What do I do if I forgot or lost my Administration Portal Password?
  - The Administration Portal says that my IP is locked, how can I unlock it?
Troubleshooting
- I am receiving an error - Unable to Authenticate - when I try to log in.
- I am receiving an IP Locked error, what does it mean?
- I accidentally signed up for the same program twice, can one be deleted?
- I was notified that my Affiliate account has been deactivated, can you explain why?
Reporting
- I have banners on multiple websites, how can I track which banners get which clicks?
- How can I view my account Payout Settings?
- How can I view my past and current payments?
- How can I view the number of clicks my account has produced?
- How can I view the number of conversion sign ups and rebills my Affiliate account has produced?
- How can I view the number of Referred Affiliate Sign Ups and revenue my Affiliate account has produced?
- How can I view the number of transactions my Affiliate account has produced?
Accounting
- What are the payout options and how can I change my payout type?
- How can I switch to Wire Transfer and how much does it cost?
- I am receiving small checks and then paying a large fee to convert the check to my currency, how can I resolve this?
- I have not received a payment, why?
- Can I get my payment for all of my programs in one check?
- It is expensive for me to cash all of these checks, can I shred them and ask for one large consolidated check?
- I also have a Client Account, can I have my Affiliate payments sent through that account?
- I have moved, how can I update my address for my Affiliate accounts?
- How do Billing Periods work?
- My account was placed on payment hold, how can I lift this restriction?
- Can I change the break amount or frequency of payment issuance?
- Can I link my Affiliate account to pay out through my Client account?
Getting Started
- How do I get credit for a sale?
- How can I view my settings?
- How can I register for a program?
- How can I locate other Affiliate programs?
- Where do I get link code?
- How do I locate more promotional material like banners and galleries?
- How do Linking URLs work
- How can I contact you for help?
Transactions
Members
General
- Can I delete a subaccount I no longer use?
- Changing a Redirect URL
- Changing a Refresh URL
- Creating Webmaster Admin Quicklinks
- How can I reactivate a subaccount which I would like to utilize again?
- Reactivating an Inactive Subaccount
- Removing a Traded Password
CCBill Admin System
WMS
- Can I add variables to encrypted links?
- Can I bulk add Marketing Material?
- Can I use the old affiliate system and WMS at the same time?
- Can I use WMS with affiliate scripts (CBTools)?
- Do affiliate links still work with Affiliate IDs?
- I want to accept payments from a country that is on your blocked countries list, can I do this?
- I want to set up my [program/promotion/bonus] to start on a future date, is that possible?
- Is migrating to WMS mandatory?
- What do affiliates see in searches?
- What is a blocked country?
- What is a Pay After First Successful Rebill transaction?
- What is an Affiliate Redirect?
- What is an asset?
- What is Consumer-Affiliate Linking?
- Why should I use WMS instead of the old affiliate system?
System Setup
- How do I change my redirect URL?
Troubleshooting
- Not all of my banners show up on the banner stats page. How do I resolve this?
Administration
- How do I Email my Affiliates?
- What does Rebilling mean in the administration defaults?
Advanced Features
- How do I change my refresh URL?
- In the Advanced Features section of the Affiliate System, what does "Payment Options" mean?
- What is the difference between a single URL redirect and multiple URL redirects?
Affiliate Grouping
- Assigning Affiliates to a Group
- Creating an Affiliate Group
- Emailing an Affiliate Group
- What is Affiliate Grouping?
Trackers
- Creating an Affiliate Tracker
- Deleting an Affiliate Tracker
- How do I Rename a Tracker?
- Running a Tracker Report
- What is a Tracker?
Legacy Affiliate System
Clients
Admin Access
- Forgotten or Lost Webmaster Admin Password
- How do I Change My Admin Password?
- Login Error: IP address locked
Troubleshooting
- Consumer Subscription Re-Activation
- I noticed a problem in the Admin System, how can I report it?
- Viewing bug status
Accounting
- How do I know how much my payout is going to be?
- How do I Update my Payment Address?
- How many times I can split the payouts on my account?
- Placing a Stop Payment on a Check
- Placing a Stop Payment on a Wire Transfer
- What are my payout options and how can I change them (client)?
- What is a break amount?
- What is a reconcile?
- When will the accounting changes I requested on my account take effect?
- Where can I see if a payment from CCBill has been sent?
- Why haven't I received my wire transfer yet?
Analysis
Accounting
Support Information
- How can I contact Client Support?
- Can I scan and email forms instead of faxing them?
- Do You Want to Speak with a Sales Associate?
Products and Features
- How do I submit a Feature Request?
Upgrades
Cross Sales
Upsales
Discounts
- Creating a Cancel Discount
- Setting up a Loyalty Discount
- What is a Cancel Discount?
- What is a Loyalty Discount?
Promotions
Chargebacks
- Am I notified if/when a chargeback occurs?
- Are there any fees imposed on my account when a chargeback occurs?
- Can Chargebacks Effect my account?
- Can I do anything to fight a chargeback?
- What happens to the consumer once he/she does a chargeback against me?
- What is a Chargeback?
- When a chargeback is received for my client account, what happens to the money from the original sale?
- Which CCBill Web Admin report can I run to view this information?
Account Setup and Sign Up Process
- What is the difference between Low Risk and High Risk accounts?
- How do I enable Visa processing on my account?
- How do I know when a change I requested has been completed for my account?
- How do I sign up for CCBill Services?
- What are the Current Visa EU Regions?
- What documents do I need to submit to activate my account after signing up with CCBill?
- What Forms of ID are Acceptable for my Region?
- When I call the fax number provided (480.449.8801) to test the line, I only hear dead air. What is wrong?
- Which user authentication methods are supported by CCBill?
Reports
- How often do affiliate page view reports update?
- My report is taking a long time to load. Why?

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