User Management

User Management refers to the criteria that control and secures your members/consumers' authentication data. Usernames and passwords control the access to the members' area of the website. Below is the default criterion you previously set up for your Account's User Management.

To continue utilizing this type of User Management for the subaccount, click Next. To continue utilizing this type of User Management for the subaccount, click Next >>. To utilize a different type of User Management for this subaccount, click the Modify button. The Modify page opens permitting User Management Information to be entered.

User Management Settings

User Management settings are located in the Admin Portal. Browse to the Account Info Mega Menu, then select Subaccount Admin. Click the User Management link.

Enter the following information:

• User Management URL. The location of the user management directory, or location of the JPost Local or new form system local. Changing the User Management URL may adversely affect the secure function of the user management system, resulting in lost sales or chargebacks. Please email Merchant Support prior to making this change.
• System Type. Select the install type. Transaction processing works with either Windows or UNIX based operating systems. CCBill maintains the passwords and processes the transactions for the server. The following options are available:
  • UNIX. The Internet server is UNIX based.
  • Windows CGI. Use a Windows based CGI such as Perl.
  • Windows ASP. Use ASP on Windows.
• Encryption Type. The type of data encryption used. It is usually dependent on the system type and is the basis of security. There are two types of data encryption (i.e., UNIX standard or none).
  • Standard. UNIX encryption methodology.
  • None. Windows does not use encryption. Passwords are plain text.
• Satellite Locations. Allows you to choose a server geographically close to you for User Management posts. This can make posts both faster and less likely to fail. Available servers and IP Addresses are:
  • Phoenix, AZ. 64.38.241
  • Ashburn, VA. 64.38.212
  • Amsterdam, the Netherlands. 64.38.215

Changing Username and Password Lengths - Username Settings

The Username Settings area allows you to specify how to control the usernames and passwords for the customer.

In the Username Type drop-down menu, choose one of three different ways to control how the members/customers are authenticated, i.e., User Defined, Stored, or Random.

• Username Type. This specifies the system to use for authentication of the members/ customers.
  • User Defined. You enter the authentication data. The members/ customers choose unique usernames and passwords for their individual use. CCBill ensures that no identical usernames and passwords are issued.
  • Stored. You upload a library of specific usernames and passwords. CCBill assigns them individually to the members/ consumers. CCBill needs to have an E-mail address to communicate when to upload additional authentication data. For example, if the library is down to 2000 names/ passwords, CCBill will relay a message by email informing you that it is time for the authentication data upload.
  • Random. Unique usernames and passwords are generated automatically for customers. The username and password will display on the Approval page and in an email sent to the consumer and merchant.

The following is available ONLY when "User Defined" is selected in the Username Type Field:

• Collect Username and Password. Specifies the way to allow the customer to enter or view the authentication information. The following options are available for Collect Username/ Password:
  • Show Username and Password Text Fields. Allows the customer to enter both the username and password for authentication.
  • Show Username Text Field, Display Password. Allows the customer to enter the username and to view the password but not change it.
  • Display Username and Password. Allows the customer to view the username and password but not to change them.
  • Hide both Username and Password. Do not allow the customer to view the username and password.
  • Display Username, Hide Password. Allows the customer to view but not change the username. The password is concealed.
  • Display Username, Show Password Text Field. Allows the customer to view but not change the username and to enter the password.
• Min. Username Length. Lets you specify the minimum number of characters for the username.*
• Max. Username Length. Lets you specify the maximum number of characters for the username.*
• Min. User Password Length. Lets you specify the minimum number of characters for the password.*
• Max. User Password Length. Lets you specify the maximum number of characters for the password.*

When Notified is available ONLY when "Stored" is selected in the Username Type field. Enter the number of users remaining when CCBill will contact you. At what number of stored usernames/ passwords would you like for us to notify you to upload and replenish your library of usernames and passwords.

Click the Upload Usernames link under the When Notified drop-down menu to upload a file of usernames and passwords. To view a report of the uploaded users, click the Uploaded Users Report link.

The following is available ONLY when "Random" is selected in the Username Type field:

• Username Length. Lets you specify the minimum number of characters for the username.
• Password Length. Lets you specify the maximum number of characters for the password.
• Special Characters. Select N if you want the randomly generated username and password to contain only alpha-numeric characters, i.e., A - Z, a - z or 0 - 9. Select Y if you want the randomly generated username and password to contain non-alphabetical characters, i.e., *, /, @ or $.

Manual Add User

There may be an instance where you want to add a user without them having to sign up for a subscription to your site. Follow these steps to manually add a user:

1. Sign in to the Admin Portal.
2. Click to open the Reports Mega Menu.
3. Click to select the Member Reports category under By Topic.
4. Click to select the Active Members report.
5. Click Open Report.
6. Click Manual Add on the left.
7. Enter a User Name, Password, and Expiration Date (User Name and Password are case sensitive).
8. Click Add.

Upload Usernames

Upload Usernames allows you to upload a text file containing the usernames and passwords to be used for the username type stored.

Click the Browse button to select a file location from your computer. Click the Upload button to upload the file to CCBill's system.

The following shows an example of a formatted text file containing usernames and passwords:

<strong>username1:password1</strong>

<strong>username2:password2</strong>

<strong>username3:password3</strong>

<strong>username4:password4</strong>

<strong>username5:password5</strong>

<strong>username6:password6</strong>

The username and password data fields are delimited by a colon (:).

Uploaded Users Report

The Uploaded Users report displays information about uploaded users for the subaccount.

Field List:

• Subaccount - The merchant subaccount Web site.
• Used - Used refers to the number already used or those who have signed up.
• Available - The number of users remaining in the upload list. These are uploaded, but are not yet active.
• Total - The total number of usernames and passwords (used and available).

Clicking the linked numbers under the Used, Available and Total columns provides a Details report of data about the uploaded usernames and passwords. This information is pertinent to the column number that you choose.

The Details report displays each of the Usernames you have uploaded and the respective password for each username.

Stored Usernames No Users Available Error

If you are receiving a message saying No Users Available try the following:

• Check to see if you do have users available: Navigate to Account Info > Subaccount Admin > User Management. Check the Username Settings section for the Uploaded Users Report and the Upload Usernames tool.
• If users are available, JPost may not recognize the IP on the User Management script on your server. Please contact us with your FTP information so that we can assist with troubleshooting.

Available Scripts for Integration

We have the ability to integrate with multiple server types and configurations. Our Merchant Support Group is here to help determine what type of configuration will work best for you and your needs.

User Management Script Editing

You may edit the script if you wish. If we notice that the script is not working properly, however, our standard course is to rebuild the script without the modifications, which could cause issues. Be sure to keep records of the changes you've made in case you need them again later.