Merchant Accounting FAQs

How can I view my past and current payments?

To view the payments you have received or are due to receive, use the Check Amounts report. To view the report:

  1. Sign in to the Admin Portal.
  2. Click Reports.
  3. Click Check Amounts.
  4. Select the appropriate Date Range.
  5. Click Lookup.

If the report does not display any dates within the date boxes, this indicates no payments have been issued and no payments are scheduled to be sent.

The date provided within the Check Amounts report results is for the first date of the billing cycle. Add 16 days from the date to determine the date the check was/will be issued.

What report shows today's transactions?

There are two reports that will help you view your transactions for today in different ways:

  • Credit/Check Transactions
  • Chargeback/Refund/Void

Both reports can be accessed by the following steps:

  1. In the Admin Portal, navigate to Reports > Transaction Reports.
  2. Select the report desired.
  3. Click Open Report.
  4. Select a date or date range.
  5. Click Apply Changes.

The Credit/Check Transactions report allows you to enter a date range and customize the columns that are returned.
This report gives you information for the specified date range about single billing, recurring, rebills, gross, refunds, chargebacks, voids, returned checks, and affiliate deductions. It also gives you a net amount, your gross minus deductions for the week.

This is the closest view of what your next week's check may be (fees not shown).

Additionally, you can break down the values more by clicking the blue hyperlinks or an option in the Breakdown By column.

The Chargeback/Refund/Void report gives a breakdown of the deductions coming out of your account via chargebacks, refunds, and voids and a grand total of those amounts for the timeframe selected. You may also break down the report by billing method and country to see where those transactions are coming from.

How can I get a report on check amounts?

o view check amounts:

  1. In the Admin Portal, navigate to Reports > Transaction Reports > Check Amounts.
  2. Click Open Report.
  3. Select a date or date range.
  4. Click Apply Changes.

The total under Check Amount is the exact amount of the check that was/will be sent for the selected period.

Note: To see your payout amount select the same week in both boxes to ensure you are only seeing data for one week at a time.

When CCBill sends payments?

Payouts are determined by looking at our Billing Schedule and your Break Amount.

  • Billing Schedule. CCBill's Billing Schedule runs from Sunday to Saturday. On Tuesdays, we review the transactions on your account for the Billing Schedule Period and if a payout is necessary it will be sent the following Monday (unless Monday is a bank and/or Federal holiday in the U.S., in which case it will be sent the first available business day after the holiday). ACH Express funds are sent for receipt on Friday.
  • Break Amount. Merchants choose a Break Amount which essentially tells us when you want us to issue a payout. You can select a time or amount payout:
    • Time payouts mean that we will send you a check every x number of weeks, where X is the number of weeks you want us to wait between sending you payments. Some people prefer to receive checks every week while some might want a check every 4 weeks.
    • Money payouts indicate that a merchant doesn't want to receive payment unless his account balance has reached a certain dollar amount. Each different payment type has a different minimum payout:

      ACH Transfers: $25.00
      ACH Express: $100.00
      SEPA Payouts: $50.00 (before being converted to EUR)
      USPS (Mail) Checks: $25.00
      FedEx Checks: $50.00

What can cause a delay of my payment?

Payments can be delayed for a variety of reasons, but most commonly are delayed because we have not received a signed contract from you, a copy of the required identification, or due to a banking holiday.

Additionally, if an account has a hold on it or has recently changed its payment delivery options, payments could be delayed as well. If you haven't received a payment that should have arrived already, please contact Merchant Support.

How can I view my account payout settings?

To view your Payout settings, Click Reporting settings, and/or Sign Up Date:

  1. Sign in to the Admin Portal.
  2. Click Legacy Affiliate.
  3. Click Tools.
  4. Click View (next to your Affiliate ID) in the Program Details Column.

How can I update my merchant account information?

Address, Business Name, Payment Information, and Ownership changes can be updated with CCBill by using the Account Change Forms for Merchants.

Select and complete the appropriate form to update your Merchant Account Information. CCBill cooperates with DocuSign to provide digital signature services for Merchant and Affiliate Account Change Forms. For more information see DocuSign and CCBill.

My check never arrived, can you reissue payment?

If it's been more than 10 business days since the check was mailed we can place a Stop Payment on the check and reissue the funds. There is a $30.00 fee for this service, used to cover bank fees for the Stop Payment process.

To initiate the Stop Payment/Reissue Funds process, please call or email Merchant Support. Funds will be reconciled back to your account, then reissued the following billing cycle.

How can I split my account payouts to a business partner or third party?

Split allows you to divide the money on your account and direct funds to different subaccounts, third parties, or another entity, calculated as a percentage of the payment. This Split can be set up to split the fees as well (Split Net Amount) or to split the payout after the fees have been removed (Split Gross Amount).

Each subaccount can have up to ten (10) splits.

To set up a split or edit an existing one, please fill out the Account Split Request Form, following the instructions on the form for submission.

CCBill cooperates with DocuSign to provide digital signature services for Merchant and Affiliate Account Change Forms.

What is a reconcile?

You may hear the term reconcile when speaking with a representative concerning an accounting issue. A positive or negative reconcile means adding or subtracting funds from your account.

Positive Example
A check is returned due to an invalid mailing address. The funds from the check are reconciled back into the account, effectively adding the exact amount as a positive amount to your account.

Negative Example
The account in question is no longer generating funds, and so no check payment is triggered. A negative reconcile will be placed on the account to take the funds out and pay them via check manually.

You may see reconciles in your admin panel when you do not reach your break amount, or the account is on hold. What you are seeing is the funds rolling over each week until enough has been accumulated to pay out.

What are CCBill's payout options?

CCBill sends payments weekly on Mondays. Some exceptions to this exist, such as U.S. bank or national holidays, or situations out of our control, as outlined in our Terms and Conditions.


CCBill recommends ACH to all U.S.-based merchants, as it is the most cost-effective payment delivery method. If you want to switch to ACH, please fill out the Payout Options Update Form and select the ACH option, providing information for your U.S.-based bank account and we will make sure you are a part of this new payout method as soon as possible.ACH Transfers are sent on Mondays and should appear in your bank account on Tuesdays.

ACH Transfers will only be made to payees with a U.S. Dollar-based bank account at a U.S.-based bank.

  • ACH Transfer Fee = $5.00
  • ACH Minimum Payout Threshold = $25.00
  • ACH Maximum Payout Threshold = NO LIMIT
  • ACH Return Fee = $20
  • ACH Rerouted Fee = $20
  • ACH Inquiry to Reroute or Delete = $30

ACH Express

The latest addition to the CCBill's payout methods, ACH Express direct deposits are available to U.S.-based bank accounts only.

ACH Express funds are sent for receipt on Friday, with no extra destination fees.

  • USD currency only
  • Minimum amount for payout = $100
  • Special intro ACH Express payout offer = $15 per ACH Express payout
  • No maximum amount for payout

SEPA Payouts

Available to merchants and affiliates with a euro-denominated bank account in the SEPA network.

SEPA payouts are available at $10.00 USD per payout - a 33% off the regular SEPA fee.

  • SEPA Transfer Fee = $10.00 USD per payout
  • Minimum Payout Threshold = $50.00 USD (prior to being converted to euros)
  • Maximum Payout Threshold = NO LIMIT

SEPA payouts are sent on Mondays and should appear on your bank account on Tuesdays.

The originator of a SEPA payout will be labeled as CCBill EU Limited.

USD to EUR Conversion Rate: Currency conversion rates are based on the retail rate on the first day following the close of a payout period (typically on Tuesdays). The transfer fee will be noted in the check amount statements in the CCBill Admin.

Not sure if you’re eligible for SEPA Payouts?

The SEPA network includes EU member states, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland. If you have a euro-denominated bank account with a bank based in one of the SEPA member states, you are eligible for SEPA Payouts. For a more detailed list, refer to this link.

Check by U.S. Mail

  • Standard U.S. Mail = $0.55
  • Postal Mail Canada = $1.15
  • Postal Mail Mexico = $1.15
  • Postal International Mail = $1.15
  • Minimum Payout Threshold = $25.00

Check by FedEx

  • Two (2) day delivery = $15.00
    • 3:00 p.m. Monday - Friday for AA and AM areas
    • 4:30 p.m. for PM areas
  • Priority Overnight = $22.00
    • 10:30 a.m. delivery for AA areas
    • 12 noon for AM areas
    • 4:30 p.m. for PM areas
  • International Priority (Canada) = $30.00
  • Prices vary for all countries outside the USA (except Canada). Contact for the current FedEx pricing in your country.
  • Minimum Payout Threshold = $50.00
  • Areas depend on sender and receiver location. Actual times can be found on the FedEx website.
  • Standard Overnight is NO longer available as a payout delivery option.

How can I update my payout method?

Payout options can be updated or changed by completing our Payout Options Update Form.