If you wish to report a bug or submit a feature request to the CCBill developers, follow these steps:
- From the Contact Menu, click Report a Bug.
- Choose the appropriate bug type from the Category drop-down menu.
- If the bug is an emergency, click the box next to Urgent.
- In the Notes field enter as much information about the bug/feature request as you can.
For example: If submitting a bug be sure to detail which screen you were on, what you clicked on just before the error occurred, what account number/subaccount number you were using, the exact text of the error message (if possible), what Internet Browser and version you were using, what operating system you use, and any other pertinent details. The more information you provide the easier it will be for our developers to reproduce the issue. - Click Submit Bug to send the bug to our development queue.