A Payment Flow is the path you set for your customers during the payment process. The FlexForms system enables you to cascade declining customers to other forms or payment processors, thus increasing your chances of making a sale.
It is not possible to delete a Payment Flow, but flows can be freely edited. You may “deactivate” a Payment Flow by simply removing the link from your website.
Yes. You can integrate Google Analytics and AdWords with FlexForms using the CCBill Admin portal. More information on the integration process can be found in the How to Use Google Analytics with CCBill guide.
Yes. Visit our detailed guide to learn how to integrate Google AdWords with FlexForms.
No. The cascades you set up in the Traffic Manager will not work with FlexForms. Use the FlexForms Cascades guide to learn how to set up cascades in FlexForms.
The Sandbox mode is an environment designed for testing Payment Flows and improving your forms before you promote them to the Live environment. External users cannot access the Sandbox link, and any links you obtain from the Sandbox can only be used in the CCBill Admin Portal.
The Live mode environment allows customers to access and use the forms you have created in Sandbox mode.
When working with FlexForm Payment Links, you will notice a toggle switch at the top of your screen. This switch will indicate in which mode you are working.
If the toggle switch is set to Sandbox mode, you are working in the default mode, which allows you to create and edit your payment flows and forms.
If the toggle switch is set to Live mode, it means that you are in Live mode and cannot make any edits.
Use the Live mode to obtain the Web Widget code or link URL and insert them into your website’s code.
Go to the Forms Library and select a form. Check the status of the form at the top of the Forms Library window.
The status will either be:
48 hours at most. This could happen quickly on weekdays and during business hours, but if an image is submitted on the weekend, it may not be reviewed until Monday.
To push a Payment Flow to Live, click the Promote to Live button in the row of the flow you wish to promote.
When you promote a payment flow to Live, toggle the environment switch to Live, copy the Web Widget code or link URL from the Live environment, and paste it into your site’s code so that consumers can access the FlexForm and make purchases from your site.
Confirm that you are using the live Web Widget or URL code before contacting CCBill Merchant Support.
Selecting an image that has yet to pass Policy Review will mean that your form will have a Pending Approval Status until the image is approved for Live.
The same applies for Product Description changes and utilizing a Custom CSS.
No, the Live environment cannot be used to modify Payment Flows. Copy your Live Payment Flow to Sandbox mode to make modifications before promoting it to Live again.
Check whether you sent a link to a Payment Flow that you retrieved from Sandbox Mode. Sandbox links and Web Widgets will only work for the user who created them and only while logged in to the CCBill Admin Portal.
You can preview a FlexForm in the Forms Library; click the Preview Payment Form button. This only represents the significant changes you have made to your FlexForm.
Promoting a form to Live will update the form in all existing Payment Flows that contain that form.
Yes, you can create and use custom CSS for FlexForms. You need to retrieve the default CSS file from our Custom CSS guide and follow the instructions for uploading the edited CSS.
The maximum number of images varies depending on the layout you choose for your FlexForm. These are the types of images you can add to your FlexForm:
You cannot delete a FlexForm, but you can deactivate it, thus rendering it inactive. An inactive FlexForm will be skipped in a Payment Flow. To deactivate a FlexForm:
FlexForms rely on several factors to determine which language and initial currency to display to consumers. Additionally, your customers can change the language of a FlexForm anytime they want to.
|Korean||Traditional Chinese||Simplified Chinese|
Variables such as Product Descriptions are NOT translated to match the form language selection.
Yes, you can integrate FlexForms with virtually any third-party payment processor. When creating a Payment Flow, you can send your consumers to any external or internal link, allowing you to direct them to a third-party payment processor form.
However, information is not passed on to third-party Payment Forms (URLs) if you do not set the parameters in the URLs Library.
Use the URLs Library to set up third-party payment processors manually or redirect a customer to a different payment flow.
Dynamic Pricing is a feature that enables you to create new pricing options on the fly by passing variables into a CCBill FlexForm. This can be done in two ways:
For security reasons, an MD5 Hex Digest is used to validate the input of variables.
To allow Dynamic Pricing for a FlexForm, you must select the form in the Forms Library, open the Pricing Setting option, and check the Allow for Dynamic Prices to be passed to form check box.
For a list of variables and information on generating the MD5 hash, visit the Dynamic Pricing guide.
A/B testing enables you to test two or more forms against each other to see which one performs better. Our system presents forms from an A/B Testing Group using a round-robin format.
Some of the benefits are:
Find out more about creating A/B Testing Groups in our detailed guide.
Every URL you add in a Payment Flow will be inserted into the URLs Library. You can add Name/Value Pairs and pass transactional information to third-party payment processors.
Find out how to set up Name/Value Pairs and customer URLs in our URLs Library guide.
Every image uploaded to FlexForms is stored in the Image Library. The Image Library lets you add new images (by clicking Upload New Image), review existing images, and check whether they have been approved.
Images must be formatted before being uploaded. Read more about formatting your images and using the Image Library in our standalone guide.
Check if your cascading payment flow is set up correctly. Instructions on how to set things up can be found in the Cascade Setup for FlexForms guide.
You do not need to replace the widget code. After making the necessary modifications, promote the payment flow to Live.
The FlexForms system has a built-in geo-targeting feature called GeoIP. This feature detects the customer's geographical location, presenting them with a form in their native language and currency (if supported).
CCBill Pay is CCBill's payment method. If your customers opt for CCBill Pay, they can store up to 25 payment methods and make quick and easy payments just by logging in to their CCBill Pay accounts.
The CCBill Pay option is available only if the form is in English and the selected payment method is a payment card or ACH Online Checks.